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About this job

Posting Job Title:Sales Engineer 1
Requisition #: 159351BR
Posting Location: Raleigh, NC, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

Position Summary:
The Sales Engineer position is a sales engineering role within our Business Class commercial sales team. Individuals in this position are responsible for supporting a team of account executives in the development of network solutions for prospective clients.

Essential Job Functions:
- Supports sales team through pre-sales and/or post-sales technical consulting activities (and requirements gathering during the sales process) with focus on Dedicated Access Services (DAS), Business Class Ethernet (BCE), Business Class PRI and Hospitality Solutions.

- Communicate with prospective and existing customers directly and through Account Executives to understand current network environment, business requirements, short- and long-term technical requirements, and produce strategic, cost effective proposals and solutions.

- Interfaces with customers to determine short and long-term technical requirements

- Designs voice and data network solutions for customer applications, including preparation of network topologies and technical specifications.

- Prepare pre-sale conceptual designs for customer voice and data network solutions and submits to Engineering and Operations for review, acceptance and costing.

- Compiles project cost elements from Engineering and Operations.

- Works with Account Executives and Sales Managers on solution pricing, IRR, and submission of IRR to Finance for review and approval as required by policy.

- Prepares and presents technical proposals on Time Warner Cable ' s products and services, as well as how those products can be integrated and implemented within customer ' s network; helping them understand the value and benefits of TWCBC products and services.

- Responsible for all technical content of the proposal process, including RFI, RFQ and RFP responses and technical designs.

- Conducts customer site surveys as required to insure successful installation of services

- Provide post-sale documentation and support to installation and project management personnel as needed to clarify service expectations; including providing diagrams, written documentation and verbal explanation as required.

- Provides technical sales support to insure successful customer integration and implementation of company solutions

- Acts as a liaison between customers, sales teams and various TWC internal departments

- Handles complex questions encountered during installation and turn-up concerning solution design and equipment operation

- Maintains and strives to improve knowledge of all TWC commercial products and services

- Present technical training to new and existing Account Executives and Sales Support personnel.

- Will assist sales teams in gaining revenue by providing knowledge of Time Warner Cable network, Internet, Ethernet and Telecommunications technologies to customers and staff.

- Maintain knowledge of industry and emerging technology trends within the telecommunications industry.

- Perform other duties and special projects as assigned

Preferred Qualifications: (Specify any specialized skills, certification, licenses &/or preferred qualifications):
Preferred Qualifications:
- Requires three or more years of sales engineering and networking experience in the telecom or service provider industry (Minimum 3 years experience in a telecom environment)

- An ability to work closely with sales executives with a proven knowledge of the sales cycle

- Excellent verbal and written communications skills

- Strong sales skills in presentation and proposal design

- Must have knowledge of Metro Ethernet technologies (EPL, EVPL and ELAN), LANs and WANs

- Must have working knowledge of email and DNS systems, TCP/IP, firewalls, VPNs and other corporate data security methods

- Strong knowledge of general industry networking technologies such as VPN, TCP/IP, IP VPN, MPLS, VPLS, Ethernet, VoIP, SONET, DWDM

- Familiar with various networking fundamentals related to routers, switches, LAN, MAN, WAN, DS3, OC-x, CSU/DSU and other CPE

- Consultative approach to providing customer solutions and design with strong knowledge of converged multimedia applications

- Extensive voice networking experience with emphasis on VoIP, signaling protocols and PBX

- Extensive experience with routing protocols such as BGP, ISIS, OSPF, RIP as well as knowledge of emerging technologies

- Ability to multi task and meet multiple deadlines

- Proficient in MS Visio, MS Word, MS Excel, MS PowerPoint, and MS Project
Education and Experience:
Bachelor ' s degree from a four-year college or university preferred; or equivalent training, education and experience. (preferably with concentration in IT or Telecommunications Engineering Technology is required/or equivalent work experience)
Additional Educational Information (if any):

Telecommunications industry experience preferred.

CCNA, CCDA, CCNP, CCDP certification preferred (Industry certifications preferred).
Travel Requirements:
Yes Travel % 10


Supervisory/Managerial Responsibilities:

No Supervisory responsibilities with this position.


Additional Supervisory / Managerial Information (if any):
REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to sit for long periods of time.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER The information in this description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

FCC Unit_TWC: 0593
Controlling Establishment ID: 00232 - Raleigh Atlantic Ave

More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status