Store Manager/Assistant Manager - Part-time

ACE HARDWARE OF RICHARDSON

Ace Hardware of Richardson is a member of the largest retailer-owned cooperative in the industry. Ace Hardware began as a small chain of stores in 1924 and has grown to include more than 4600 stores in 50 states and more than 70 countries. From neighborhood hardware stores to lumberyards, each Ace Hardware is unique and tailored to meet the needs of its local community. We are committed to being the Helpful Place by offering our customers knowledgeable advice, helpful service and quality products. As the helpful hardware folks in your community, we promise that helping you is the most important thing we have to do today.

We are looking for people who have personality, skills and qualities to offer the kind of helpful and knowledgeable services that cannot be found in the big box stores. We are a growing company and there is room for you to grow within our company. If you have the personality, skills and attitude to join our exceptionally service oriented team, please apply now!

Position Summary
Store Manager:
The primary responsibility of a store manager is to manage the sales, expenses, profits, assets and team members to ensure all customers are receiving high levels of customer service. One must delegate, train mentor and monitor the progress of each position and persons in establishing set retail objectives, based upon a written quarterly and yearly business plan. Every job within Ace ultimately impacts the customer directly or indirectly. Customers are the reason we are here; without them we wouldn't be here.

As a key holder the Store manager will have the added responsibilities of opening/closing as needed. This includes the responsibilities of all security procedures, such as arming and disarming security systems, handling cash and assuring store is ready to be left until the next morning.

As a store manager your day to day duties will include but not limited to:

*Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly
*Hire, train and develop retail staff with goals for growth and success in their positions, provide performance feedback and recognize accomplishments
*Coordinate the overall supervision of retail staff to ensure sales performance goals are met and procedures are followed accurately
*Regulate retail inventory to reduce shrinkage, maintain appropriate stock levels and ensure report accuracy
*Direct the shipping, receiving and inventory flow for the store
*Forecast scheduling needs to meet customer demand and create work schedules
*Delegate daily workload among associates to meet merchandising and visual presentation standards
*Enforces safety policies and procedures; is a safety role model
* Be proficient in all store technology (i.e., ACENET, POS system)

Assistant Managers:
The primary role is Operations is responsible for leading and managing associates involved with activities in the front and back end of our stores which include check-out areas, returns, special services, computer systems and receiving. They are also responsible for managing the receiving, unloading, distribution and stocking of merchandise in the store.

As a key holder the Store manager will have the added responsibilities of opening/closing as needed. This includes the responsibilities of all security procedures, such as arming and disarming security systems, handling cash and assuring store is ready to be left until the next morning.

As an assistant manager your day to day duties will include but not limited to:
*Responsible for ensuring the store is recovered and ready for business every day
*Develop the weekly work schedule
*Maintain record keeping accurately
*Ensure that open/close procedures are followed
*Ensure that all daily inventory management tasks are completed:
oStocked
oZero outs
oRain checks
oSpecial orders
oCycle counting
*Resolve customer complaints in a timely and satisfactory manner
*Make sure that the sales floor is clear, organized and properly signed, and that the receiving floor is clear of pallets and trash
*Responsible for training all associates on store policies and procedures
*Delegate daily workload among associates
*Enforces safety policies and procedures; is a safety role model
*Be proficient in all store technology (i.e., ACENET, POS system)

Minimum Requirements
The minimum requirements for these positions include:
*Education/Training: High School degree, some college preferred. Possess vast product knowledge of hardware related products such as plumbing, electrical, hardware, paint and lawn and garden.
*Experience: Minimum of 1-3 years retail management experience preferably in the hardware/home center industry.
*Skills/Knowledge: Strong leadership and analytical skills
*Ability to communicate clearly and effectively in all situations.
*Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations
*Strong problem-solving and organizational skills
*Ability to lead and develop others
*Ability to handle multiple projects and tasks with a high attention to detail
*Knowledge of retail computer systems, MS Word and Excel a plus.
*Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business
*Previous experience working with Ace and knowledge of Ace systems will be given serious consideration.
Physical Requirements
The minimum physical requirements for this position include:
*Ability to stand for an extended period of time
*Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth

Job responsibilities may change based on the needs of the business.