Hospital Valet Parking Attendant - Omaha - Full-time / Part-time

JOB SUMMARY

The Guest Service Associate is responsible for providing exceptional hospitality services to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, (where applicable) including delivery and pick up during arrival and departure.

DUTIES AND RESPONSIBILITIES

Guest Service

Maintains pleasant, friendly and professional demeanor with all guests and/or patients, co-workers, and clients

Acknowledges and greets guests and/or patients within five feet with a professional and friendly demeanor

Us es guest/patient last names during interactions

Us es salutation of the day and welcomes guests/patients to the location

Practices proper Towne Park phone etiquette

Posts up in designated areas when not completing tasks

Runs at top speed to park and retrieve vehicles and drives slowly and cautiously

Assists guests/patients with directions, taxis, reservations and other inquiries

Delivers messages, items and/or guest amenities as requests

Explains parking rates and retrieval procedures to guests/patients upon arrival

Systems and Standards

Completes all tasks in a timely manner as instructed by the Account Manager

Treats guests/patients and associates with courtesy, respect and dignity

Follows all appearance standards as set forth by Towne Park , including complete approved pressed uniform

Follows all attendance standards as set forth by Towne Park , as required by the scheduling which may vary according to the needs of the location

Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures

Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns (as applicable)

Consistently completes location on all key tags after parking vehicle

Calculates and collects revenue for vehicles when needed

Safety and Risk Management

Follows site specific safety and security procedures

Practices preventative safety procedures as set forth by Towne Park , including safe lifting techniques

Issues claim checks only after receiving vehicle keys and collects claim checks from all guests/patients prior to issuing keys

Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system

Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately

Uses only equipment trained to use and operates all equipment in a safe manner

Immediately secures all keys on belt clip or in a locked key box

Reports all potential hazards and safety concerns to Account Manager

KNOWLEDGE, SKILLS AND ABILITIES

Ability to read and write standard English language

Ability to read and comprehend simple instructions, short correspondence and memos

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization

Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money

Ability to understand 24 hour and military time systems

Ability to understand rates applicable to time passed

QUALIFICATIONS

High school diploma or general education degree (GED); OR one to three months related experience and/or training; OR equivalent combination of education and experience

Must be able to perform parallel parking; manual tansmission driving skills preferred

Must have and maintain a valid drivers license and clean driving record

For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen

Must complete the Wheelchair Safety Training course provided by Towne Park

If providing shuttle services, may be subject to additional requirements