Vietnamese-Healthcare Enrollment (6 Months) - Full-time / Part-time

General Summary:������ responsible for delivering education, participating in outreach events, and providing in-person assistance for consumers seeking to enroll in Qualified Health Plans through the Health Insurance Marketplace provided by Affordable Care Act. IPAs will work with individuals, families, and small businesses to help them understand their coverage options and make an educated decision; including employer-sponsored coverage, possible tax subsidies, and options for employees.
Responsibilities:
1. Work one-on-one with consumers needing assistance with the Health Insurance Marketplace.
2. Provide consumers with unmatched customer service.
3. Provide all services in a manner that is culturally and linguistically sensitive to meet the consumer���������s needs.
4. Assist with outreach events to promote the Enrollment Assistance Center (EAC) as needed.
5. Work in the EAC/co-location satellites and travel to special enrollment events.
6. Deliver general education about the Affordable Care Act and Healthcare Exchange.
7. Comply with federal privacy laws and regulations in regards to personal identifiable information
8. Assist consumers through the application process, eligibility determinations, and plan selection.
9. Refer consumers with appeals, grievances, and complaints to the appropriate agency.
10. Answer Incoming phone calls, set up appointments as needed, and perform greeter responsibilities as assigned.

Shift:

o������������������ Shifts typically include Monday ��������� Friday 10AM ��������� 8PM local time

o������������������ Weekend shifts include Saturdays 9AM-5PM local time

o������������������ Sundays will be closed but will be mandatory for outreach events and the last month of enrollment

o������������������ Additional hours outside the above will be required for events.

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Must Be Fluent in Vietnamese

Contract: October 2014-February 2015

Interview Date: Sept 8th-11th

Start Date:October 6th

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .