Customer Service/Call Center

Handle all customer contact received by telephone, in writing, and in person. Troubleshoot inquiries. Follow-up with customers on issues that cannot be resolved immediately. Handle all customer inquiries by telephone regarding verbal reporting of results, concerns of service failures and other duties to provide customer satisfaction. Report laboratory results to clients using established protocols. Document reporting or call history in the patient file and maintain appropriate records. Contact the client to resolve routine matters related to patient testing and result reporting. Use established protocols for reporting client concerns. Other duties as required to meet the customer requirements. Understands the importance of Quality Service and how it is measured. Prior customer service experience preferred.

Call center, Inbound / Outbound calls from/to clients regarding laboratory testing and test results.

Working schedule

Monday through Friday between 8:00am - 8:00pm variable

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .