Host/Hostess

JOB SUMMARY:

Greets, engages and seats all Guests in a warm and friendly manner, making a Famous first impression. Assists in maintaining the overall Guest flow of the restaurant. As Guests are departing, inquire about their experience, thank them for dining with us, and invite them back. To perform side duties including, but not limited to, answering the phone, bussing tables, washing dishes, expediting orders and running food. Maintains regular and consistent attendance and punctuality.

PRINCIPAL ACCOUNTABILITIES:

• Greets, engages, and seats the Guest in a timely and controlled manner. Accommodates any special needs, (i.e., boosters, highchairs, disabilities, large parties, etc.). Opens doors for arriving and departing Guests. Consistently explains features and limited time offerings. 45%
• Manages the Wait List as needed, quoting accurate times. 30%
• Provides assistance to servers. 5%
• Maintains clean and organized work and entry areas, including windows, floors. 5%
• Checks the overall cleanliness of the restrooms every 30 minutes. 10%
• Understands and accurately uses the P.O.S. (point of sale) system to clock-in/out, to process/input orders and complete end of shift procedures. 5%

Requirements

Education:
High School graduate or equivalent preferred

Experience:
Previous host/ hostess experience preferred

Skills/Competencies/Certifications:

• Ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in all areas of the restaurant
• Reading, writing and superior communication skills required
• Communicates with Guests demonstrating confidence, creating a friendly, relaxed atmosphere

PHYSICAL REQUIREMENTS:

• Activity - Frequency, Comments
• Balancing - Infrequently
• Pulling - Infrequently
• Carrying - Daily, 25+ pounds
• Pushing - Infrequently
• Climbing - Infrequently
• Reaching - Daily, High shelves
• Crawling - Infrequently
• Reach Above Shoulder - Daily, High shelves
• Crouching - Daily, Low shelves
• Repetitive Foot Movement - Infrequently
• Depth Perception - Infrequently
• Repetitive Hand Movement - Hourly, POS system/serving utencils
• Fine Manipulation - Infrequently
• Seeing - Hourly
• Grasping - Daily
• Sitting - Infrequently
• Handling - Hourly
• Speaking - Hourly
• Hearing - Hourly
• Standing - Hourly, Shifts of 8+ hours
• Kneeling - Daily
• Stooping - Daily
• Lifting - Daily, 25+ pounds
• Walking - Hourly, Shifts of 8+ hours
• Mixing - Infrequently
• Twist - Hourly
• Environmental - Condition - Comments
• Inside/Outside - Variable - Restaurant environment, freezer, ovens; Outside to take out trash
• Cold/Heat - Variable - Restaurant environment, grill, freezer, ovens; Outside to take out trash
• Wet/Dry - Variable - Restaurant environment
• Noise/Vibrations - Variable - Restaurant environment
• Hazards - Variable - Restaurant environment: knives, grill, fryer
• Fumes/Dust/Odor - Variable - Hickory smoke, cleaning chemicals, kitchen odors (spices, meat), grill / fryer

Other Factors - Comments
Travel - Up to 15%. May deliver full service catering.

• Follow instructions of Manager on Duty or designated supervisor. 
• Efficient time management. 
• Be at work on time for scheduled shifts.
• Maintain a professional, friendly attitude with employees, guests and other visitors. TEAMWORK is essential.
• Follow Safety and Sanitation procedures.
• Follow and comply with Famous Dave’s Standards of Service (including, but not limited to; speed, accuracy, productivity and suggestive selling of promotional items..)
• Abide by Concord B-Que Corporation policies and procedures.