To-Go Specialist

Job Description

JOB SUMMARY:

Transacts food and drink orders at POS in person and by phone and suggestively sells drinks, appetizers, entrees and desserts in an outgoing, friendly and timely manner so as to “WOW” our Guests. Responsible for accurate cash handling. Packs TOGO and catering orders. Performs side duties including, but not limited to, answering the phone, opening doors, cleaning work stations, expediting orders and running food. Stocks TOGO area and packages orders. Follows TOGO packaging absolutes. Maintains regular and consistent attendance and punctuality. 

PRINCIPAL ACCOUNTABILITIES:

• Interacts verbally with all Guests creating a friendly and upbeat atmosphere. Greets Guests, explains signature items, tours the Guest through the menu using concise and articulate language; listens and responds to questions. Suggestively sells appetizer, entree and dessert menu items by offering specifics and using descriptive mouth watering adjectives when describing each item. 40%
• Understands and accurately uses the P.O.S. (point of sale) system to clock-in/out, to process/input orders and complete end of shift procedures. 40%
• Takes phone orders accurately. Answers phone within 3 rings in a pleasant, professional and friendly fashion. Accurately packs and reviews orders. 15%
• Completes assigned cleaning duties including emptying trashcans and verifying and maintaining clean restrooms every 30 minutes. 2.5%
• Restocks service items as needed, (i.e., glasses, ice, etc.) and cleans areas as needed. 2.5%

Requirements

Education:
High School graduate or equivalent preferred

Experience:
Previous server or restaurant experience preferred

Skills/Competencies/Certifications:

• Reading, writing, basic math and superior communication skills required
• Understanding of federal, state, and local liquor laws
• English language and professional communications skills are required
• Ability to work in a team environment
• Ability to work calmly and effectively under pressure
• Must have problem solving abilities, be self-motivated, and organized
• Commitment to quality service, and food and beverage knowledge
• Handles multiple priorities; work under stress and exercise good judgment

PHYSICAL REQUIREMENTS:

• Activity - Frequency - Comments
• Balancing - Infrequently
• Pulling - Infrequently
• Carrying - Daily - 25+ pounds
• Pushing - Infrequently
• Climbing - Infrequently
• Reaching - Daily - High shelves
• Crawling - Infrequently
• Reach Above Shoulder - Daily - High shelves
• Crouching - Daily - Low shelves
• Repetitive Foot Movement - Infrequently
• Depth Perception - Infrequently
• Repetitive Hand Movement - Hourly - POS system/knives
• Fine Manipulation - Infrequently
• Seeing - Hourly
• Grasping - Daily
• Sitting - Infrequently
• Handling - Hourly
• Speaking - Hourly
• Hearing - Hourly
• Standing - Hourly - Shifts of 8+ hours
• Kneeling - Daily
• Stooping - Daily
• Lifting - Daily - 25+ pounds
• Walking - Hourly - Shifts of 8+ hours
• MixingvInfrequently
• Twist - Hourly

Environmental - Condition - Comments

• Inside/Outside - Variable - Restaurant environment, freezer, ovens; Outside to take out trash
• Cold/Heat - Variable - Restaurant environment, grill, freezer, ovens; Outside to take out trash
• Wet/Dry - Variable - Restaurant environment
• Noise/Vibrations - Variable - Restaurant environment
• Hazards - Variable - Restaurant environment: knives, grill, fryer
• Fumes/Dust/Odor - Variable - Hickory smoke, cleaning chemicals, kitchen odors (spices, meat), grill / fryer

Other Factors - Comments
Travel - Up to 15%. May deliver full service catering.

• Follow instructions of Manager on Duty or designated supervisor. 
• Efficient time management. 
• Be at work on time for scheduled shifts.
• Maintain a professional, friendly attitude with employees, guests and other visitors. TEAMWORK is essential.
• Follow Safety and Sanitation procedures.
• Follow and comply with Famous Dave’s Standards of Service (including, but not limited to; speed, accuracy, productivity and suggestive selling of promotional items..)
• Abide by Concord B-Que Corporation policies and procedures.