Project Based Benefits Service Center Representative

We have a opening for a Project Based Benefits Service Center Representative.

Must be able to work various shifts per week and be available weekdays.

• Must have a high school diploma or equivalent.

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.



If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

***Come to one of our Job Fairs at 545 Marriott Drive, Building 3, 6th Floor on one of the following dates: 8/14, 8/28, 9/15, or 9/25. Job Fairs are from 3pm to 8pm on each of those dates! Be sure to bring the latest copy of your resume and dress for an interview!***

Project Based Benefits Service Center Representative:

Answer and respond to incoming calls from employees and former employees with questions about their benefits open enrollment. Questions may be related to medical, dental, vision insurance or retirement/401K plans or any other questions regarding their benefits enrollment.



1. Provide information and resolve any issues pertaining to these calls in a timely, courteous and professional manner

2. Follow up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case when complete.

3. Understand, apply and communicate conceptual elements of Benefits and/or Human Resources rules, regulations and help other team members as requested.

4. Handle confidential information with sensitivity and discretion in accordance with Data Privacy requirements.

5. Adhere to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume. Flexibility to support peak volume events throughout the year.



This is a project based role. These roles do not have any benefits while project based. There is potential to convert to a regular role or another role within the company.




REQUIREMENTS:

Proven ability to work independently in a team setting using established processes.

Strong computer skills with the ability to navigate multiple software applications at once to provide a positive customer experience.

Ability to handle multiple tasks and prioritize while working in fast paced call center environment.

Excellent written and verbal communication skills required with an emphasis on customer service. This includes speaking with confidence, being clear and concise when interacting with customers, and providing information to a customer in a way that is easily understood.

High school diploma required (college is a plus).

1 year of call center customer service or other applicable customer service experience.

Some experience with benefits, human resources or payroll is a plus but not required.



MUST be available to work any 8 hour shift between the hours of 8 am and 9 pm Monday - Friday. Shift will be assigned during training.




This is a sourcing requisition that is used to identify potential candidates for several similar positions.

If you are contacted by a member of the Recruiting Team, you will be directed to apply to a specific, active job opportunity.

The candidate profile you build for this requisition can be used to apply for other Xerox opportunities.


Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by sending an e-mail to accommodations@xerox.com.