Accounts Receivable Coordinator Billing and Lead Supervisor

The MENTOR Network

Founded in 1980, The MENTOR Network is a national network of local human services providers offering an array of quality, community-based services in more than 30 states to adults and children with intellectual and developmental disabilities, brain and spinal cord injuries and other catastrophic injuries and illnesses, and to youth with emotional, behavioral and medically complex challenges as well as their families.

The MENTOR Network is currently seeking a Accounts Receivable Coordinator, Finance Shared Services (Billing) to consistently execute the required activities to ensure that all masterfile entry and billing processes are completed accurately and timely.

Essential Job Functions

• Utilizes automated AR software application (Avatar) to process financial eligibility, authorization, billing, cash application and denial follow-up transactions;
• Administers manual and automated documentation workflow to support Billing activities;
• Performs data entry tasks and associated audits for all Financial Eligibility and Authorizations in a timely manner;
• Audits all client transfers to confirm that Financial Eligibility and Authorizations are updated and correct;
• Performs data entry tasks and associated audits for any Client Service Fee changes in a timely manner prior to billing;
• Prepares weekly, semi-monthly and monthly billing for clients and ensures that all tasks are completed for month-end billing. Maintains supporting documentation for all billed invoices;
• Researches, escalates and resolves any billing discrepancies. Works with payers to resolve outstanding claim processing issues;
• Maintains cash reconciliation cash grid that captures all cash deposited for the month to ensure transactions are processed appropriately;
• Processes and posts payments (manually or electronically) and sales adjustments while maintaining an appropriate level of segregation of duties. Notifies supervisor of any payment reconciliation issues;
• Addresses and resolves account credit balances on a weekly basis;
• Maintains supporting documentation (Treasury reports, payment registers, remittance advices, etc) for all cash posting transactions;
• Researches, escalates and resolves any denied claims either identified from aged accounts reports or payer remittances. Works with payers and state offices (as needed) to resolve outstanding denied claim issues. Ensures the resolution of any collections issues for self-pay balances as needed;
• Produce, maintain and distribute weekly/monthly accounts receivable reports for analysis and/or resolution. Provide periodic reporting information for state offices as needed;
• Prepares aging analysis, collections, and reconciliations of Accounts Receivable as applicable;
• Reviews documentation management system (Biscom) on a daily basis to process to review/address/process transactions as necessary;
• Assist with the month end process by ensuring that all transactions necessary for the given month are completed timely; and same is communicated to management; assists with the resolution of those issues that could impact the timely month-end closing;
• Identifies and processes any requests for system changes;
• Maintains accounts receivable desktop manual and reference materials;
• Ensures internal National Standards and Sarbanes Oxley compliance with all assigned areas and other audit requirements;
• May assist in the onboarding of new hires by acclimating colleagues to work station and office set-up procedures as well as offering shadow training on relevant job function processes;
• Supports special projects and mission critical initiatives;
• Prepares specialized reporting & analysis as required;
• Ensures that state-specific guidelines (SOPs) and monthly production calendar tasks are adhered to;
• Embraces concept mentoring by actively participating in team meetings and fostering an environment in which team members proactively collaborate with one another;
• Proactively supports management as well as the objectives and goals of the department;
• Performs other duties as assigned by the Shared Service Center Accounts Receivable Manager and/or AR Supervisor.

Requirements:

Education:

• High school diploma or equivalent required
• Post secondary degree in accounting or related field preferred

Experience:

• Three + years experience in Accounts Receivable or related field, with one year experience with an automated system preferred.

Other Skills and Abilities:

• Proficiency with Microsoft Word and Excel
• Ability to manage and prioritize multiple tasks
• Good communication skills (verbal and written)
• Well developed problem solving skills
• Detail-oriented
• Knowledge of EDI 837 formatting helpful but not essential
• Commitment to excellent customer service and support
• Foster culture of continuous improvement

EOE/AAE