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Healthcare Customer Service Representative - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 8140 N. MoPac Austin, Texas |
About this job
Healthcare Customer Service Representative needed in North Austin!
We are currently looking for new talent to join a growing Customer Support Team that services one of our clients in the Healthcare Industry. As part of this team, you will be a key member of an inbound team responsible for:
*Differentiating complex programs with a range of plans, products and prices to ensure accuracy.
*Educating callers on plan(s) and what is covered.
*Single call resolution.
Minimum Skills & Requirements
*Candidate must possess a high school diploma or equivalent
*Type 35 WPM without errors
*Basic computer skills
*Excellent written and verbal communication skills
*Professional grammar and ability to read and write English
*Excellent listening and comprehension skills with an attention for detail
*Multi-tasking (typing while navigating different interfaces and talking)
*Availability to work flexible shifts including holidays, weekends and evenings
*Must be able to work between the hours of 6:00AM - 11:00PM
Preferred Skills
*1 year or more customer service experience
*Phone experience preferred
Primary Duties
*Thorough understanding of plans, their benefits and features.
*Educating callers in a conversational manner utilizing probing questions.
*Handle inbound calls in a courteous and efficient manner while utilizing listening and comprehension skills and proper grammar.
*Provide optimal caller experience by effectively utilizing all resources to ensure single call resolution.
*Maintain our high standard of professionalism and conduct.
*Acquire caller and enrollment related information and input all information into multiple tools while multi-tasking with a 99% or greater accuracy rating.
Pay: $10/hr
Duration: September 29th-December 7th
Hours: 40 hour work weeks (Mon-Fri)
Please email you resume to kathleen.cadizon@lkjordan.com for immediate consideration.
We are currently looking for new talent to join a growing Customer Support Team that services one of our clients in the Healthcare Industry. As part of this team, you will be a key member of an inbound team responsible for:
*Differentiating complex programs with a range of plans, products and prices to ensure accuracy.
*Educating callers on plan(s) and what is covered.
*Single call resolution.
Minimum Skills & Requirements
*Candidate must possess a high school diploma or equivalent
*Type 35 WPM without errors
*Basic computer skills
*Excellent written and verbal communication skills
*Professional grammar and ability to read and write English
*Excellent listening and comprehension skills with an attention for detail
*Multi-tasking (typing while navigating different interfaces and talking)
*Availability to work flexible shifts including holidays, weekends and evenings
*Must be able to work between the hours of 6:00AM - 11:00PM
Preferred Skills
*1 year or more customer service experience
*Phone experience preferred
Primary Duties
*Thorough understanding of plans, their benefits and features.
*Educating callers in a conversational manner utilizing probing questions.
*Handle inbound calls in a courteous and efficient manner while utilizing listening and comprehension skills and proper grammar.
*Provide optimal caller experience by effectively utilizing all resources to ensure single call resolution.
*Maintain our high standard of professionalism and conduct.
*Acquire caller and enrollment related information and input all information into multiple tools while multi-tasking with a 99% or greater accuracy rating.
Pay: $10/hr
Duration: September 29th-December 7th
Hours: 40 hour work weeks (Mon-Fri)
Please email you resume to kathleen.cadizon@lkjordan.com for immediate consideration.