Customer Service Technician

Join Pitney Bowes as a Customer Service Technician

Impact

As a Customer Service Technician you will work with the team to proactively maintain Pitney Bowes Systems within our customer locations. This helps our customers manage their workflow as efficiently as smoothly as possible. Your career with Pitney Bowes will help you develop and grow your technical skills with an opportunity for long term tenure. This positionwill cover thePittsburg, PAarea.

The Job

• Proactively schedule and perform preventative maintenance
• Trouble-shoot customer reported problems
• Proactively monitor, schedule, and prioritize tasks to maximize customer satisfaction
• Manage a queue of calls to ensure that customers are contacted within the established guidelines, and that incidents are closed in a quality manner within the established guidelines.
• Work in a high performance team environment
• Build and help strengthen strong customer relationships
• Plan and perform equipment upgrades and new installations

Qualification

• A minimum of 1 year experience trouble-shooting and repairing complex mechanical equipment
• Strong experience working on electromechanical equipment
• A minimum of two years proven experience in building and enhancing Customer relationships
• A valid driver's license
• This position may require frequent lifting and/or moving items up to 55lbs. Are you able and willing to do this with or without accommodation?
• Must be willing to work 1st, 2nd and 3rd shifts as well as rotating weekly on-call schedule

The Team
Our Document Messaging Technology (DMT) team offers a full range of inserters, sorters, software and production printers that enable the creation of high-impact, color customer communications, including bills, statements, marketing offers and compliance documents. We provide digital solutions so organizations can create the right relationships with the right customers.

Pitney Bowes, a global technology company, provides shipping & mailing solutions, data management software, and location intelligence offerings, powering billions of physical and digital transactions in the connected and borderless world of commerce.

Helping clients achieve their greatest commerce potential are Pitney Bowes' 16,000+ passionate employees around the world, our relentless pursuit of innovation with over 2,300 active patents, and our focus on clients, who are at the center of all that we do - from small businesses to 90% of the Fortune 500.

All interested individuals must apply online. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply.

Note: This is a BUFFER position - This is a short term position up to 2 years with potential for extension beyond. This position offers Pitney Bowes full time benefit packages excluding severance and long term disability. This position could become long term.