Specialist Order to Cash

Summary

The Specialist Order to Cash drives the day-to-day functions for Accounts Receivable, order processing and so much more. These tactical efforts keep the business as a whole moving forward!

Job Purpose

The Specialist Order to Cash is responsible for the validation and execution of order processing and invoicing, contract creation and validation, claims and deductions and accounts receivable. The Specialist Order to Cash performs all necessary work and tasks to ensure administrative goals and metrics are met and works closely with the Team Lead to deliver outstanding results for our clients.

Job Responsibilities

• Process orders, deductions or contracts into management system in a timely manner.
• Communicate regularly with management, advising of any critical issues or opportunities.
• Provide reports to clients/customers as needed.

Job Requirements

• High School Diploma or equivalent job-related experience.
• 1 - 3 years of customer service experience.
• Superior communication skills.
• Ability to prioritize and multitask.
• Must possess strong organizational skills.
• Intermediate proficiency with Microsoft Office.

Advantage Sales & Marketing, LLC is proud to be an Equal Opportunity Employer

Responsibilities

Advantage Sales and Marketing, LLC (ASM) is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. ASM services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Specialist OTC is responsible for the validation and execution of order processing and invoicing, contract creation and validation, claims and deductions, accounts receivable. Responsible for performing all necessary work and tasks to ensure administrative goals and metrics are met. Works closely with the Team Lead to deliver outstanding results for our clients.

Essential Job Duties and Responsibilities

Order Entry Administration

• Process orders, deductions, or contracts into management system in a timely manner
• Proactively address any potential order/deduction/contract issues
• Provide timely and thorough communication to all of our valued clients and customer
• Communicate regularly with management advising any critical issues or opportunities
• Participate in client/customer conference calls as scheduled; providing feedback and insight

Reporting

• Provide reports to clients/customers as needed

Supervisory Responsibilities

Direct Reports

This position does not have supervisory responsibilities for direct reports

Indirect Reports

Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

• Travel and Driving are not essential duties or functions of this job

Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required) High School Diploma or GED or equivalent experience



Field of Study/Area of Experience:

• 1-3 years of experience in Customer service

Skills, Knowledge and Abilities

• Excellent written communication and verbal communication skills
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Strong prioritization skills
• Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
• Team building Skills
• Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. A detailed Environmental and Physical Requirements document is available in the Total Rewards department.

Additional Information Regarding ASM Job Duties and Job Descriptions



Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. ASM reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. ASM shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

Are you passionate about Service Excellence, Results, Integrity, Entrepreneurial Focus and Leadership: These are our values at Advantage Sales & Marketing LLC. Come learn why “Winning Together” is more than just words on a piece of paper. It is the vision by which we live our mission as an organization: "To create outstanding value for clients and customers through superior sales execution, operational excellence and innovative marketing services."

Advantage Sales & Marketing LLC is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, ASM shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.