Service Manager

Why TransTechs: At TransTechs, we work with the best of the best in the ground transportation maintenance industry. We recruit top-notch technicians, place them in great positions nationwide and ensure the highest industry pay rates. Trucks, buses, municipal fleets and even ships – if it moves, you can fix it working for TransTechs!

Service Manager Summary: The Service Manager directs an efficient and profitable service department through customer retention, cost controls, achievement of objectives, and maintenance of service records.

Service Manager Shift: First

Service Manager Responsibilities:

• Monitor technicians' daily productivity reports and corresponding payroll records
• Prepare and administer an annual operating budget for the service department
• Monitor and control the performance of the department using appropriate reporting and tracking systems
• Establish and maintain good working relationships with customers to encourage repeat and referral business
• Prepare pricing guides and maintenance menus for frequent labor operations
• Maintain reporting systems required by general management and corporate personnel
• Promotes safe work habits and ensures that safety rules are followed
• Develops and maintains policies and practices which will ensure positive employee and customer relations
• Coordinates the processing of warranty claims and administers warranty and policy adjustments in the most fair and honest manner for the customer, dealership and vendor