Testing Coordinator and Scheduler - Multiple Locations

Position Description:

If
you want to achieve more in your mission of health care, you have to be
really smart about the business of health care. Challenge yourself,
your peers and our industry by shaping what health care looks like and
doing your life's best work.(sm)

This position involves two primary functions:

1) Accurately identifying/authenticating members and
electronically routing psychological testing requests to the correct managing
Care Advocacy Center within a short time-frame.

2) Using the telephone, electronic calendar, and propriety
member database to schedule clinical peer reviews for a centralized team of
psychologist reviewers

These tasks require a
detail-oriented individual who is highly motivated, and who has the ability to
work quickly and accurately in computer-based systems, the ability to engage
with a variety of providers via phone to schedule reviews that need to occur
within strict time guidelines, fluency with translating one time zone to
another when scheduling, and tenacity in resolving issues related to requests
where it may be difficult to readily identify the correct member. Willingness
to learn new systems and take on new tasks as requested by management is
essential.

Locations:  Maryland Heights, MO is preferred or Any UHG Location

Required Qualifications:

• High school diploma or GED
• Proficiency with computers, Windows
  systems, and Microsoft Office Suites, including the ability to
  learn new and complex computer system applications
• 2+ years of experience
  working in an office setting environment using the telephone and computer as
  the primary instruments to perform job duties
• Available to work 40 hours per
  week on-site and within standard business hours  

Preferred Qualifications:

• Proficiency with LINX
• Experience working with
  DOS-based computer systems
• Experience with Access
  Database use and maintenance
• Prior experience working with Rightfax
  electronic faxing systems
• Experience working with
  insurance, specifically behavioral health benefits 

Abilities/Knowledge:

• Knowledge of HIPPA
  requirements
• Prior knowledge of state and federal peer
  review turn-around-time requirements and state sign-off requirements
• Ability to navigate a computer
  while on the phone
• Ability to multi-task and
  shift focus quickly without loss of attention to detail  
• Strong written and verbal
  communication skills
• Strong customer service skills
• Ability to remain focused and
  productive each day though tasks may be repetitive
• Ability to accurately work with scheduling
  across various time zones  
  

Physical Requirements and Work
Environment:

• Frequent speaking, listening
  using a headset, sitting, use of hands/fingers across keyboard or mouse, long
  periods working at a computer