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Hours Full-time, Part-time
Location Franklin, TN
Franklin, Tennessee

About this job

Position Description:

Energize
your career with one of Healthcare's fastest growing companies.  

 



You
dream of a great career with a great company – where you can make an impact and
help people.  We dream of giving you the
opportunity to do just this.  And with
the incredible growth of our business, it's a dream that definitely can come
true. Already one of the world's leading Healthcare companies, UnitedHealth
Group is restlessly pursuing new ways to operate our service centers, improve
our service levels and help people lead healthier lives.  We live for the opportunity to make a
difference and right now, we are living it up.



 



This
opportunity is with one of our most exciting business areas: Optum –a growing
part of our family of companies that make UnitedHealth Group a Fortune 17 leader.



 



Optum helps nearly 60
million Americans live their lives to the fullest by educating them about their
symptoms, conditions and treatments; helping them to navigate the system,
finance their healthcare needs and stay on track with their health goals. No
other business touches so many lives in such a positive way. And we do it all
with every action focused on our shared values of Integrity, Compassion,
Relationships, Innovation & Performance.




Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Positions in this function are responsible for all
aspects of quality assurance within the Customer Service job family.
Conducts audits and provides feedback to reduce errors and improve
processes and performance.

Primary Responsibilities:
  • Responsible for quality assurance by conducting audits of calls of Customer Service Representatives
  • Provide feedback to team members on audit results
  • Analyze information and utilize to build recommendations to reduce errors and improve process performance
  • Create, maintain and track reports in relation to performance
  • Serve as subject matter resource to team members, supervisors and management staff
  • Ability to audit across several departments, including call, claim, eligibility, intake and system configuration.
  • Position would require familiarity with training/ mentoring, as this role would work with Claims Analysts and Service Center Advocates on performance gaps found in audits.
  • Extensive work experience, possibly in multiple functions.
  • Work does not usually require established procedures.
  • Works independently.
  • Mentors others.
  • Acts as a resource for others.
  • Coordinates others' activities.

Requirements

Requirements:
  • High school diploma/ GED
    or 10 years of equivalent experience
  • Working Hours 7:00am - 9:00pm Monday - Friday
  • 1+ years customer service
    experience in a call center environment



  • Intermediate Proficiency in Microsoft Word, Excel, PowerPoint, Access and Outlook


  • Intermediate to
    advanced level of knowledge with internet technology
Assets:


  • Bachelor's
    Degree Preferred
  • Healthcare
    Call Center Experience
  • Familiarity
    with QA program
Physical Requirements and Work Environment:
  • Frequent speaking, listening using a headset, sitting, use of hands/ fingers across keyboard or mouse, handling other objects, long periods working at a computer
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Take the next step, online at: www.yourlifesbestwork.com



At
Optum, you will perform within an
innovative culture that's focused on transformational change in the Healthcare
system. You will leverage your skills across a diverse and multifaceted
business. And you will make contributions that will have an impact that's
greater than you've ever imagined.


Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.