Call Center Supervisor - Brentwood, TN - Full-time / Part-time

Energize your career with one of Healthcare's fastest growing
companies.  

You dream of a great career with a great company – where you can
make an impact and help people.  We dream of giving you the opportunity to
do just this.  And with the incredible growth of our business, it's a
dream that definitely can come true. Already one of the world's leading
Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to
operate our Service Centers, improve our Service levels and help people lead
healthier lives. We live for the opportunity to make a difference and right
now, we are living it up.

This opportunity is with one of our most exciting business areas:
Optum –a growing part of our family of companies that make UnitedHealth Group a
Fortune 14 leader.

Optum helps nearly 60 million Americans live their lives to the
fullest by educating them about their symptoms, conditions, and treatments;
helping them to navigate the system, finance their Healthcare needs, and stay
on track with their Health goals. No other business touches so many lives in
such a positive way. And we do it all with every action focused on our shared
values of Integrity, Compassion, Relationships, Innovation, and Performance.

We are seeking a Reporting Supervisor for our Brentwood, TN location.  In this role, you will be managing and optimizing the tactical execution of
Retrospective and Prospective Program and Service offerings. You will be managing the Coder
Resource pool. You will manage the Coder work commitments, production commitments, and
inventory assignments.

Primary Responsibilities:

• Manage and optimize the tactical
  execution of Retrospective and Prospective Program and Service offerings
  through proactive Coder management.
• Manage and optimize productivity by compiling Coder Production statistics and comparing them against
  benchmarks.
• Manage and optimize Inventory
  Management by holding Coders accountable to complete assigned work.
• Manage the day-to-day activities of
  Coders and assigned resources.
• Optimize Revenue Capture Rate
  opportunities by coaching Coders on the Coding Guideline applications.
• Ensure Coding compliance and
  overcoding avoidance by coaching coders on the Coding Guideline applications.
• Optimize workflows; Identify gaps in
  processes; Create and implement solutions.
• Manage specific projects to completion.
• Implement controls and workflows; Ensure that the proper guardrails are in place.
• Implement guardrails and practices to
  reduce over-coding.
• Identify barriers to success; Create
  and implement solutions.
• Monitor and manage performance to Financial and Operational projections.
• Perform Capacity planning and
  Resource leveling.
• Compare productivity to capacity
  plan, Identify variances, and implement proactive solutions to mitigate risk.
• Provide Inventory and Productivity
  forecasting.
• Incorporate feedback from Operational, Financial and QA reports to improve performance.