Agent Manager, Medicare Advantage OPTUM- EAST Coast

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.

Aggressively recruits, trains and supervises independent Medicare Advantage agents. This top leadership position provides strategic direction and leadership in order to achieve assigned sales/membership growth targets in assigned territory/territories. Independent agents are not employees of Optum but rather independent sales agents who contract with multiple carriers to sell product portfolios.

Responsibilities:

Continually recruit, build and nurture independent agent relationships.
Achieve assigned sales/membership growth targets.
Provide a structured on-boarding process, leveraging corporate contracting, certification and training processes, tools and systems.
Organize involvement in formal and on-the-job training to ensure an accurate understanding of offered products, compliance/policy requirements, sales processes, brand and value proposition messages and sales systems.
Ensure agents appropriately build and advance our brand and value proposition and represent our product portfolio and service offerings.
Organize independent agent activities, leads and territories to ensure effective and efficient coordination across the territory.
Act as a liaison between independent agents and sales process owners to ensure agents are appropriately set up and supported across their lifecycle. This includes, contracting, licensing/appointment, certification, training, enrollment administration, commission payment, agent servicing, compliance etc.
Coach and manage performance.
Using data and insights, coach and develop staff to achieve quantitative and qualitative performance targets.
Manage day-to-day time and activities of agents to ensure appropriate leading indicators of success and corresponding sales results.
Monitor sales results, trends and key performance indicators (KPI's) and hold agents accountable for achieving targets.
Conduct ride-along assessments to observe sales techniques/ensure professionalism and strict adherence to CMS compliance regulations.
Conduct regular one-on-one agent meetings to review sales results/activities and provide feedback/coaching on opportunities for improvement.
Develop community relationships to enhance overall local area marketing. Some examples include hospitals, clinics, senior centers, local associations, etc.
Coordinate and manage local area marketing events