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Provider Customer Service Representative - Miami, FL - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Miami, FL Miami, Florida |
About this job
You're looking for a place where you will be empowered to be your best. When you join UnitedHealthcare's Provider Services Group, you'll be part of a team committed to reshaping the way health care works for millions. You'll join us on a mission to not only deliver the best customer service in the health care industry, but the best customer service. Period. You won't just provide customer service; you'll change health care for the better starting with every health care provider you talk to. Your commitment to supporting them will directly translate into better care for their patients. And you'll be well supported with the latest tools and advanced training classes to set you up for success. Don't wait to join us! There's never been a better time than now to start doing your life's best work.SM
As a Provider Customer Service Representative, you'll be empowered to resolve provider issues and respond to inquiries with efficiency, urgency and compassion. This is an opportunity for you to identify and exceed our customer expectations by committing to and building strong relationships. You'll do this every day by quickly responding to calls from health care providers to help answer questions and resolve issues regarding health care claims and payments. At the end, you'll know you performed with integrity and delivered the best customer service experience making your customers feel better because they talked to you. Don't wait to apply - we have training classes starting soon that are designed to set you and your team up for success!
Primary Responsibilities:
- Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)
- Focus on resolving issues on the first call, navigate through the appropriate computer system(s) to identify the current status of the issue and provide appropriate response to caller
- Deliver all information and questions in a positive, conversational and compassionate manner to facilitate developing a relationship with the provider, while providing the best customer service experience possible
- Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
- Meet the performance goals established for the position in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendance
Requirements
- Minimum 1 year Customer Service Representative (CSR) experience OR 1 year experience in an office setting, call center setting or phone support role using the telephone and computer consistently OR recent college degree ( 2 or 4 year)
- An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
- Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
- Ability to navigate a computer while on the phone
- Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
- Ability to remain focused and productive each day though tasks may be repetitive
- Available to work 40 hours within a Monday-Friday schedule
- Excellent attendance with ability to meet work schedule including the required training period
- All new hires will be required to successful complete the UnitedHealthcare Customer Service Representative training classes and demonstrate proficiency of the material
There are several steps in our hiring process - it's a
thorough process because we want to ensure the best job and culture fit
for you and for us. In today's ultra-competitive job market, the
importance of putting your best foot forward is more important than
ever. And you can start by completing all required sections of your
application. (i.e. profile, history, certifications and application/job
questions). Once you submit your resume, you'll receive an email with
next steps. This may include a link for an on-line pre-screening test
that we ask you to complete as part of our selection process. You may
also be asked to complete a digital video interview, but we will offer
full instructions and tips to help you. After you have completed all of
these steps, you can check on the status of your application at any
time, but you will also be notified via e-mail.
Careers with UnitedHealthcare.
Let's talk about opportunity. Start with a Fortune 14 organization
that's serving more than 85 million people already and building the
industry's singular reputation for bold ideas and impeccable execution.
Now, add your energy, your passion for excellence, your near-obsession
with driving change for the better. Get the picture? UnitedHealthcare is
serving employers and individuals, states and communities, military
families and veterans where ever they're found across the globe. We
bring them the resources of an industry leader and a commitment to
improve their lives that's second to none. This is no small opportunity.
It's where you can do your life's best work.SM
Diversity creates a healthier atmosphere: All qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or expression, marital
status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates
are required to pass a drug test before beginning employment.
Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, Provider Services, health care, office, phone support, training class