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in Tampa, FL
Customer Service Sales Associate Evening Weekend Shift
Hours | Full-time, Part-time |
---|---|
Location | Tampa, FL Tampa, Florida |
About this job
Summary
I'M ON THE FRONTLINES OF EMPOWERING TECHNOLOGY. BRINGING TOMORROW'S INNOVATIONS TO PEOPLE TODAY.
Customer Contact Sales Associate for our Retention Center of Excellence will work in a fast-paced call center environment ensuring customer satisfaction and revenue growth.
Responsibilities
Retain customers by ensuring they have the right product or service offerings
Identify cause of customer concerns and recommend solutions
Customer contact is generally by telephone while conversing with the customer
Qualifications
One year of Sales and customer service experience within the last five years.
Ability to navigate through multiple on line systems while speaking to customers
Proficient in Microsoft Office Applications
College degree in one of the following areas is preferred:
Business Management, Business Administration, Communications, Corporate Communications, Humanities, Marketing, Psychology, Sociology or equivalent experience
Must be willing to work regularly scheduled shifts including day, evening, night, weekend and holiday shift assignments to facilitate coverage in the center. The center is open during the hours listed below:
4pm-2am (M-F); 5pm-1am (Sat); 9am-9pm (Sun)
Pay is hourly rate plus commission (70% Base/30% Commission). Wage credit may be granted for related experience and/ or college degree. Pre-employment testing required.
Salary Information
Hourly Rate: $11.18 - $22.39
Test(s) Required
Verizon Job Fit Test AVZ Test for Customer ServiceSales and Service SI
Test Preview
Equal Employment Opportunity
We are an equal opportunity employer m/f/d/v.