Customer Service Sales Associate Evening Weekend Shift

Summary

I'M ON THE FRONTLINES OF EMPOWERING TECHNOLOGY. BRINGING TOMORROW'S INNOVATIONS TO PEOPLE TODAY.

Customer Contact Sales Associate for our Retention Center of Excellence will work in a fast-paced call center environment ensuring customer satisfaction and revenue growth.

Responsibilities

 Retain customers by ensuring they have the right product or service offerings
Identify cause of customer concerns and recommend solutions
Customer contact is generally by telephone while conversing with the customer

Qualifications

One year of Sales and customer service experience within the last five years.
Ability to navigate through multiple on line systems while speaking to customers
Proficient in Microsoft Office Applications

College degree in one of the following areas is preferred:

Business Management, Business Administration, Communications, Corporate Communications, Humanities, Marketing, Psychology, Sociology or equivalent experience

Must be willing to work regularly scheduled shifts including day, evening, night, weekend and holiday shift assignments to facilitate coverage in the center. The center is open during the hours listed below:

4pm-2am (M-F); 5pm-1am (Sat); 9am-9pm (Sun)

Pay is hourly rate plus commission (70% Base/30% Commission). Wage credit may be granted for related experience and/ or college degree. Pre-employment testing required.

Salary Information

Hourly Rate: $11.18 - $22.39

Test(s) Required

Verizon Job Fit Test AVZ Test for Customer ServiceSales and Service SI

Test Preview

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.