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in Fredericksburg, VA
Guest Experience Captain
•30 days ago
Hours | Full-time, Part-time |
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Location | 10107 Southpoint Parkway Fredericksburg, Virginia |
About this job
We have a opening for a Guest Experience Captain.
Must be able to work various shifts per week.
- Be authorized to work in the United States.
Requirements
Who doesn’t love a great party? The B-Dubs Guest Experience Captain gets the ship sailing and ensures a smooth ride start to finish. Guests will welcome and appreciate your help as you keep the vibe alive with fresh, fun sports news; well- timed samples of our Signature Sauces; an interesting Beer Flight to drink and discuss; or some friendly competition around a trivia game. And those are just some of the plays you might make! The GEC gauges Guests’ interests, plans fundraisers and local activities, and introduces B-Dubs specials and new foods and beverages. Party on!
- Superior customer service and hospitality skills
- Excellent verbal communication and interpersonal skills
- Conflict management skills, analytical skills and a high degree of emotional intelligence in order to recognize and resolve Guest issues
- Knowledge of proper sanitation, food safety and security procedures
- Understanding of BWW food and beverage menus, and the ability to make suggestions to Guests
- Awareness of current marketing promotions and up-coming events to pro-actively inform Guests
- Strong skills in time management and organization, with an excellent attention to detail
- Basic mathematical skills and the ability to handle money accurately
- Basic knowledge of Point of Sales systems
- Ability to maintain a high degree of pace and intensity for an extended period of time
- Must be reliable and dependable by being punctual, adhering to a schedule and covering shifts when necessary
- Maintain positive working relationships with all Team Members and managers
- Prior experience in a restaurant or customer service role preferred
- REQUIRED: Must be legally able to work in the US; verified by E-Verify