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About this job

Great Pay, No Weekends, No Selling, Flexible Shift Options & Advancement Opportunities

Who We are:
At WageWorks, you have the opportunity to work for a successful company that is the provider of choice for over 29,000 clients. Our clients make up 38% of the Fortune 500 and 51% of the Fortune 100 and rely on us to provide exceptional customer service for their employees. WageWorks administers Consumer-Directed Benefits, including pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts, Health Reimbursement Arrangements as well as Commuter Benefit Services, which include transit and parking programs, and other employee benefits.

Our Inbound Customer Service Team:
Our Customer Service teams spend the majority of the day speaking with our customers, answering questions regarding their Consumer-Directed Benefits. The calls you'll receive aren't superficial- they are critically important to our customers. As an example, you may speak to a customer about how to get reimbursed for their diabetes medication, or a new parent calling to find out how they can get child care covered under their company's dependent care FSA plan. You may also speak to a customer trying to make ends meet asking you the best way to utilize their FSA dollars. Our CSRs exhibit professionalism and empathy at all times.

Our Environment:
Our Tempe Call Center facility is easily accessed by the light rail, is state of the art and provides a nice comfortable workspace with all of the Starbucks coffee you can drink. In addition, the management staff believes in creating a positive and uplifting environment that includes recognizing and developing our people for future opportunities. WageWorks is planning additional growth, which means more opportunities for people that are driven and looking for a career. In addition, though attendance is critical to our success, we have various shift options available to assist you with managing your work and home life. We begin by hiring all of our Customer Service Representatives on as Seasonal Agents (min 6-8 month commitment). The top performing Seasonal agents will be considered for regular employment with benefits.

Job Details:
Hourly Pay and Bonus
*Hiring Seasonal Inbound Customer Service agents (6-8 mo. assignment length) at $14 per hour.
*Top Seasonal Performers will later be considered for Full Time Regular employment with benefits at $12 per hour and the opportunity for additional advancement/promotion.
*Seasonal agents are not offered benefits; but with good attendance and performance may qualify to take a small amount of unpaid time off each month to manage personal matters.
*Everyone has the potential to earn an additional $250 a month bonus, based on achievement of performance goals.

Shift Options:
All shift options are required to attend training Full Time, Mon-Fri 8am-4:30pm for three weeks. Attendance every day in training is required. No exceptions.
*Full Time, 40+ hours a week, assigned a shift, based on business need, between the hours of 5am-6pm.

Job Requirements:
*A total of at least one year of successful customer service experience over the phone or face to face. Call center experience is a highly preferred, but not required.
*High School Diploma or GED
*Excellent attendance record
*Ability to attend every single day of training for the entire 3 weeks, 8am to 4:30pm. Attendance is critical, if there are any tardies or absences during the 3 week training, we will evaluate the need to end your assignment.
*The ability to sincerely express empathy and acknowledge customer concerns over the phone.
*We conduct background checks including, but not limited to: employment history, criminal history, driving record, education, and professional references.

WageWorks is an Equal Opportunity Employer.
Drug Free Workplace

Learn more at: https://ch.tbe.taleo.net/CH15/ats/careers/requisition.jsp;jsessionid=E1C541A8B5F95B71151981476BA723E2.NA10_primary_jvm?org=WAGEWORKS&cws=1&rid=1479