Sales - Full-time / Part-time

Springfield, Ohio company seeks Sales Representative to contact new and existing customers via phone to discuss their needs, and to explain how these needs could be met by specific products.

Responsibilities include:

• Studying and learning product line in order to gain the proper knowledge to make accurate recommendations to customers.
• Taking incoming calls, this would include taking orders, up-selling and answering technical questions.
• Answering customers’ questions about products, prices, availability.
• Interacting with customers to provide/collect information that will assist in resolving issues such as improper product usage, damaged/lost shipments.
• Maintaining customer call records, using Microsoft Outlook.
• Preparing and submitting orders obtained, for processing.
• Identifying prospective new customers by utilizing our industry business directory, following leads from existing clients etc.
• Self-motivated to initiate communication and follow-up with customers, company staff.
• Providing customer support via telephone, fax, e-mail, post or any other potential media.
• May include various other office duties deemed necessary by supervisor.

Skills and Qualifications include:

• Associate’s degree or 3-5 years with related experience.
• Ability to create need in prospect that goes beyond price comparison.
• Skilled in questioning techniques to determine need/decision maker etc.
• Cold calling skills, savvy with gatekeepers.
• Ability to find the customers PAIN and overcome objections, to successfully close the sale.
• Excellent written and oral communication skills. Ability to compose professional business correspondence.
• Ability to effectively present information and respond to questions from management, sales staff and customers.
• Strong interpersonal skills, both written and verbal.
• Proficient in Microsoft Office.
• Analytical thinking and reasoning skills.
• Attention to detail.
• Ability to work independently as well as taking and implementing direction from management.