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in Dallas, TX

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About this job

JOB SUMMARY

The Cricket Full Time Wireless Consultant is required to diligently execute all duties described below. The Wireless Advocate’s primary role will be the execution of the “Extraordinary Sales Experience”, 5 Key Behaviors, Sales High 5 Metrics, and Company Mission and Values.

Working with direct or close supervision, the Spring- Cricket Division Advocate delivers consistently outstanding customer service experiences based upon Spring- Cricket Division’s competitive advantages within the wireless mobile industry: simplicity, convenience, and exceptional service during and following every sale. The Spring- Cricket Division Advocate’s passion for the benefits of the Spring- Cricket Division brand is expressed in many ways: ensuring products and services are easy to see, understand and to buy; demonstrating a sincere interest in every customer’s unique needs by asking open-ended questions; offering relevant product and service recommendations, providing a clean, organized environment in which to shop; and providing every customer with the confidence needed to close the sales. Advisor will interact with a supervisor frequently during each work period. With the understanding that satisfying customers and resolving customer service issues is a routine expectation, many non-routine activities will require a supervisor’s advance approval.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

  • Model the behaviors expected of all Spring- Cricket Division associates including a drive for results with a clear bias for action; high levels of maturity and professionalism; giving, receiving and responding to feedback effectively; a high service orientation; and clear commitments to diversity, inclusion, a respectful workplace, and integrity
  • Manage relationships in a manner acceptable to others and to the organization
  • Model team commitment by meeting deadlines; and by being cooperative, collaborative, and flexible
  • Greet Customers when they arrive and reengage them n the sales floor as often as needed to ensure they feel uniquely welcome and valued.
  • Identify customer needs by asking probing questions, making product suggestions, answering questions/objections and then asking for sales.
  • Prioritize customers over tasks and demonstrate that commitment by circulating throughout the store, outside of the cashed wrap area to asset them
  • Answer phone call as promptly, courteously and professionally
  • Champion Spring- Cricket Divisions competitive advances- simplicity, convenience and post-sales support- to every customer.
  • Ensure customers have the wireless plan that works best for the way they plan to use it.
  • Respond to customer concerns quickly, effectively and courteously. Request management support as needed to ensure that every customer returns and recommences Spring- Cricket Division to others.
  • Create visual excitement and customer interest by keeping merchandise areas fully stocked and by ensuring that all products are represented on the sales floor.
  • Prevent customer dissatisfaction by ensuring that merchandise prices and service information collaborate are current and accurate.
  • Comply with all selling, exchange and refund policies, including check and credit card acceptance procedures.
  • Recognize potential theft/loss situations and provide personal customer service to deter theft.
  • Assist in checking shipments for discrepancies/ shortages.

Sales and Customer Service Objectives:

  • 40 hours per week
  • Review the RTG with every customer
  • Be engaged in company sales initiatives and programs
  • Manage Scorecard metrics by store and employee
  • Obtain quarterly goals and objectives

Operational Objectives:

  • Perform Opening and Closing Procedures to uphold store appearance, cleanliness, merchandising, and dress code requirements
  • Attend weekly Store Meeting
  • Monitor Shrinkage
  • Perform inventory counts as outlined by the Operations Department
  • Assure the quality experience as per our Mission Statement
  • Obey all Policies and Procedures
  • Manage trade-ins to a $0 variance
  • Protect the company against fraudulent and harmful activities
  • Other duties as prescribed by the Retail Store Manager

RELATED COMPETENCIES
Technical & Professional Knowledge/Skills-
Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Work Standards-Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
Contributing to Team Success-Actively participating as a member of a team to move the team toward the completion of goals

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

  • Demonstrate clear verbal communication and listening skills, both in person and on the phone, using spoken English; bilingual English/Spanish speaking and writing skills preferred
  • Working ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization
  • Working ability to work under demanding time constraints and production goals
  • Working ability to model consistently Spring- Cricket Division’s commitment to a respectful, diverse, inclusive, and collaborative work environment
  • Consistently demonstrates a commitment to Spring- Cricket Division policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities
  • Working knowledge of customer service skills including helping customers to feel welcome and valued; identifying customer needs by asking focused open-ended questions; offering product recommendations based upon the needs identified; creating confidence; and asking for (closing) sales
  • Working, sales- ready knowledge of all Spring- Cricket Division products and services upon completion of the Spring- Cricket Division post- hiring program
  • Possess outgoing and friendly personality with strong customer service skills
  • Ability to work in a fast paced, rapidly changing environment
  • Meet associate performance expectations, including attendance and professional dress and grooming requirements.
  • Possess working mathematical skills
  • Working ability to complete paperwork properly

PREFERRED QUALIFICATIONS

  • Must be 16 years old; must present age-related verification and other employment eligibility documents as required.
  • At least 6 months of regular (non self-employed) work experience required; previous retail or customer service experience preferred.
  • Ability to work non-traditional business hours to support when customers need help most frequently
  • High school diploma or GED required
  • Must be able to work at least 20 hours per week, including evenings and weekends, to support the store’s operating hours and before/ after-hours needed to prepare for a successful service environment
  • Must be able to lift and/or move objects and displays (up to 30 lbs.), bend, stoop, reach with arms and hands and climb ladders

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit for long periods of time; use hands and fingers to handle small objects, or feel objects or controls; reach and stretch with hands and arms; balance; stoop; kneel and crawl under desks or in confined spaces; talk and hear. The employee must regularly lift and or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, the ability to look at the computer screen for extended periods of time, and the ability to adjust focus.
  • Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level of the work environment is usually low but some construction tools may be used by the employee or in the immediate vicinity of the employee.

The employee is expected to adhere to all company policies and to act as a role model in the adherence to the company shared values.