Customer Service Bilingual - Full-time / Part-time

ManpowerGroup is seeking a Travel Assistance Agent to help support our client's team. The pay rate for this position is $17/hr. **MUST be fluent in Mandarin, Cantonese and English Description: Mandarin, Cantonese and English speaking representative needed for overnight shift. Must speak/read and write fluent in all 3 languages (will consider 1 in addition to English). A minimum of 2 years experience in call center or customer service. Training will be the first two weeks, Mon-Fri, 8:30a-4:30p. Provides telephone support and emergency evacuation services in response to client requests by performing the following duties: - Assists clients in analyzing their requests in order to provide adequate service. - Use appropriate resources to provide referrals to clients according to their requests. - Select the relevant search results and, assist the client by providing available services. - Coordinates the management of each file travel emergencies, flight cancellations, flight delays, trip interruptions and cancellations, baggage delays and similar events in general travel assistance. - Provides customer service to insured travelers regarding: policy benefits, verification of coverage, claims and claims information. - Monitor the status of patients and regularly reports the situation to the family and / or fellow travelers of the insured. - Make arrangements to assistance or medical evacuation using suitable suppliers according to the standards of the medical department of Travel Assist. - Document the entire management of each case making sure to have the complete and accurate information. - Provides telephone translation services. - Provides document translation services. - Send and receive faxes and e-mails. - Pick up the phone and redirects the call to the recipient. - Makes outbound telephone calls. - Make assessment and filing of claims, add new service providers database actively cooperates in finding new medical providers, collaborating in the process of training new employees and assist in any aspect of the operation that requires resolution. - Other duties may be assigned as needs arise. A minimum of 2 years experience in contact center or customer service, preferably with international services. Health care experience is preferred but not exclusive. KNOWLEDGE AND SKILLS - Excellent telephone communication skills and computer skills - Excellent verbal and written use of the languages MATH SKILLS - Requires basic skills to analyze costs and opt for services. COGNITIVE SKILLS - Must have a strong orientation to problem solving and a strong ability to find solutions in situations where there is no precedent. Ability to work under pressure. In order to be contacted, in addition to applying directly to the position online, please go to the following link and complete the forms: http://virtualoffice.avature.net/jobs?jobId=1557&tags=rfreda|do1455321|call-center|call-center-rep For additional information, please contact Amilcar.Rivero@ManpowerGroup.com and in the subject line list the name of the position and its location. Please be advised, if the recruiting team reviews your qualifications and considers you a potential candidate, they will be contacting you by either e-mail or phone. Please be aware of these types of communication.