Call Center Rep

ManpowerGroup is seeking a Call Center Representative to help support our client's team. This is a temporary assignment that will last approximately nine months. The pay rate is $17.50/hr. Description: *Assist QA Coordinator, QA Reporting Specialist and other QA Management staff to complete QA initiatives for internal and external customers *Handle oral communications *Monitor SLAs for the department and notify management when SLAs are in jeopardy *Assist employees throughout QA department with QA operational functions *Assist QA Management as needed with customer service records. Required: - 3 years experience in mortgage industry or mortgage insurance - Advanced customer service skills - 5 years in a customer facing role - High attention to detail - Basic MS Office knowledge/skills - Advanced time management/organizational skills In order to be contacted, in addition to applying directly to the position online, please go to the following link and complete the forms: http://virtualoffice.avature.net/jobs?jobId=1557&tags=rfreda|do1453573|call-center|call-center-rep For additional information, please contact Amilcar.Rivero@ManpowerGroup.com and in the subject line list the name of the position and its location.