Impact Director, Business Operations

Overview:

136070 - Jacksonville, FL

The Director, Business Operations will be primarily responsible for leading the Impact Internal Operations team and: development of internal operations personnel and business process as well as cultivating positive internal and external client/customer relationships. The three key areas of focus will be: capacity planning/scheduling, project building and quality control/training. The ideal candidate will possess strong: management skills, reporting and analytical skills, verbal and written communication skills, excel skills as well as project coordination and management experience.

Responsibilities:

• Manage and develop the Impact operations team to effectively work with clients and field management to foster cooperation and teamwork on developing and executing projects.
• Develop and regularly review position profiles that accurately reflect the position responsibilities and expectations and monitor compliance with screening and hiring to the profileEstablish performance metrics that are aligned with delivering and exceeding client expectations and building reporting and tracking mechanisms that help drive results
• Work closely and maintain strong relationships with Field and Client Solutions Leadership on planning and ensuring successful project execution down through the merchandiser level
• Maintain focus and accountability for billing and ROI analysis by period and alert leaders to any variance issues
• Serve as the subject matter expert on the NARs platform, and develop best-in-class processes and driving maximum efficiencies with capacity planning, scheduling and quality controls
• Communicate directly with client as needed to provide insights and analysis regarding program performance and to identify opportunities for continued improvement
• Participate in request for proposal and lead general process in support of the Impact client solutions and field team
• Coordinate with Corporate IT on all planning and implementation of technology, reporting or other project enhancements
• Responsible for managing fulfillment execution from Promo Depot and other fulfillment partners.