Account Manager Client Services - Schaumburg, IL - Full-time / Part-time

Primary Responsibilities:

• Serve as the operational manager for administrative
  services for assigned clients, managing the overall delivery of benefits
  and services for assigned clients which includes:
• The implementation of new business
• Account Management
• Management of changes to the most complex, strategic
  and profitable accounts
• Contribute to growth and profitability by providing
  administrative expertise to existing and potential customers. Has
  responsibility for and ownership of all results.
• Leader of the account services across UHG Operations
  with responsibility for and ownership of all customer service results.
• Provide superior customer service to internal and
  external customers.
• Effectively manage the most complex customer accounts.
• Investigate, analyze and develop creative solutions to
  client specific problems related to systems, claims, networks, providers,
  eligibility, ID cards, billing, banking, etc. through active cross -
  functional team participation.
• Coordinates the Account Management Team to implement
  the most efficient processes possible.
• In conjunction with the Strategic Account Executive and
  the Underwriter, provide effective benefit consultation for plan
  revisions, managed care strategies, product development, policy and
  procedure changes, legislative changes, and claim cost control.
• Orchestrates all activity required to properly install
  business onto all United HealthCare systems.
• Validate and maintain the integrity of benefit plan
  systems and constantly provide feedback to the responsible functional
  areas in this regard.
• Clearly and consistently track metrics and goals.
• Ensure timely delivery of customer communication (i.e.,
  correspondence, and fulfillment materials), ID cards, provider
  directories, enrollment kits, customer communication materials, contracts
  and certificates.
• Serve as resource / role model to other Client
  Administrators and AMT members.
• Respond to external and internal requests for
  management information.
• Lead effective business meetings with the customer and
  with internal United HealthCare associates.
• Travel to meet clients to present new products and
  services.
• Seek leadership roles and orchestrate the completion of
  special projects.