Member Services Representative - Full-time / Part-time

• This individual will answer member and pharmacy calls in the Member Services and Pharmacy call center.
• They must be able to communicate effectively and clearly with members regarding questions about their pharmacy plan coverage, co-pays, deductibles, and other aspects of their pharmacy program
• Collect accurate information and document unresolved issues
• Fulfill any client requests that are faxed directly to the Member Services team by clients or members
• Maintain records of actions taken including documenting clients' calls in INFO Call Tracking or RxCLAIM, member prior authorizations, modifications to records within the RxCLAIM system, and call tracking notes regarding pharmacy or member calls received
• File and maintain paper records in an organized manner
• Assist pharmacies and/or clients in resolving a variety of daily processing obstacles - problem solving and the ability to communicate solutions is essential
• Ability to speak clearly and effectively communicate instructions over the phone
• Positive attitude, willingness to learn and improve on a daily basis
• Excellent organizational skills
• Basic typing skills
• Basic math and spelling skills, as well as problem-solving skills
  
  

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .