Dry Manager - Full-time

This description is intended to outline the primary responsibilities, general nature and level of work being performed by people assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties and competencies of the Dry Manager. The incumbent may be assigned other duties and responsibilities.

Job Objective

Accountable for the Grocery, Scanning, DSD, Frozen Food/Dairy and Specialty Merchandise Departments in a store. Serves as Manager on Duty, performing all of the responsibilities of the Store Manager when he or she is not present. Responsible for assisting the Store Manager with the day-to-day operations of the entire store. Serves as a model for customer service and other vital behaviors and instills this value in all associates. Manages and develops associates to ensure adherence to Standard Practices. Provides leadership and motivation within the store to promote a culture reflective of Bottom Dollar’s Guiding Principles, Core Values and Vision. Maximize sales through excellent customer service and minimize shrink through proper utilization of Standard Practices.

Position Vision

• Oversees the operation of Grocery, Dairy/FF/Ice Cream, and HBC. Responsible for delivering brand position to associates and customers through proper ordering, merchandising and scheduling expectations.
• Naturally likes to focus on people, activities for development and excellence in performance. Has direct responsibility for Dry associates and functional authority for all store associates.
• Energy and attention are directed into actionable steps that lead to successful resolutions.
• Works with Brand Manager, management teams, and direct reports to develop and execute action plans.
• Information is digested by seeing the big picture, focusing on the relationships and connection between facts.
• Excellent at understanding trends and are especially attuned to seeing possibilities. Ensures consistent deliver of price perception, product quality, freshness and appropriate product levels that mirror the Customer Proposition Statement. Assist Store Manager/MOD with day to day operations.
• Values looking at the logical consequences of a choice or action, but able to remove themselves from the situation and examine the pros and cons objectively.
• Energized by critiquing and analyzing to identify what’s wrong with something so they can solve the problem.
• Provides the leadership to deliver financial expectations and is driven by efficiency and removing unnecessary cost from the process. Has led total teams to financial success. Understands balance of sales, margin, shrink.
• Flexible, seeking to experience and understand the brand and preferring to stay open to new information and last minute options. Seeks and provides feedback on the performance of their department associates, store associates, management, and vendor partners.
• Energy is drawn by leveraging their resourcefulness in adapting to the demands of the moment. 

Scope

Directly manages and is responsible for all dry departments as well as the supervision of the Account Analyst, Frozen Food/Dairy Associate and Specialty Merchandise Associate. Indirectly responsible for providing direction and instruction to all store associates.

Duties and Responsibilities

Departments

The Dry Manager is required to perform the activities necessary to manage the Grocery, Scanning, DSD, Frozen Food/Dairy (includes Ice Cream) and Specialty Merchandise Departments. (Specialty Merchandise includes Specialty Foods, General Merchandise and Health and Beauty Care).

Ordering, Stocking and Pricing

The Dry Manager performs the following stocking, scheduling and pricing tasks:

• Responsible for all grocery orders (including bread) and is the primary display builder when executing weekly merchandising plans while maintaining proper product level and inventory controls.
• Holds the Grocery, Frozen Food/Dairy and Specialty Merchandise associates accountable for proper ordering.
• Ensures the Grocery, Frozen Food/Dairy and Specialty Merchandise associates are trained to:
  - Visually check product levels in the aisles and perimeter departments to ensure that sufficient quantities were ordered.
  - Manage back-stock and force-outs.
• Ensures appropriate ordering of special items (i.e. ad items and promotional items).
• Ensures proper signage is attached to all displays once they are built on the sales floor.
• Conducts the physical inventory of product on hand bi-annually. Ensures proper vendor check-in.
• Ensures an adequate grocery schedule is executed each week to cover business needs.
• Trains, surpervises and develops the Grocery, Scanning/DSD, Frozen Food/Dairy and Specialty Merchandise associates to be self-sufficient and achieve productivity expectations.
• Ensures that Grocery, Scanning, DSD, Frozen Food/Dairy and Specialty Merchandise associates understand their role (e.g. what to do when a truck arrives, how to stock the shelves and what to do with re-claim and back-stock) and holds them accountable for performing according to Standard Practices.
• Achieve the Grocery Department shrink goals by maintaining all security standards and by proper organization of the back room, coolers and freezers.
• Check dates in the Grocery, Frozen Food and Dairy departments using the rotational, cleaning and date calendar.

Merchandising

The Dry Manager performs the following merchandising tasks:

• Review Store Communications Center (SCC) directives and implements merchandising plans.
• Ensures aisle conditions and presentation are maintained.
• Ensures addition and deletion standards are followed, including shelf allocation for new items and space reallocation of deleted items.
• Ensures additional end, wing, and/or aisle stacks are built and signed to accommodate Ad, Special Buy, While Supplies Last and rapid-selling items.

Protecting Assets

The Dry Manager responsibilities include protecting Bottom Dollars assets while improving sales and maximizing the company’s cash flow. To protect Bottom Dollar’s assets, the Dry Manager performs the following tasks:

• Accountable for profitability and achieving shrink goals in the Grocery, Scanning, DSD, Frozen Food/Dairy and Specialty Merchandise Departments.
• Monitors shrink and ensures that inventory and moneys are accounted for; provides coaching for associates to recognize and prevent losses.
• Fully understands and utilizes ACIS.
• Ensures the DSD Receiver completes the item reclaim process and that credits are received.
• Holds Grocery, Scanning, DSD, Frozen Food/Dairy and Specialty Merchandise associates accountable for inventory control and ensures that managers of these departments have the tools and knowledge to utilize reports and track shrink.
• Observes and corrects all unsafe conditions that could cause associate or customer accidents (e.g. broken equipment or fixtures, cases stacked improperly, refrigeration cases leaking, etc.).
• Records and reports all associate and customer accidents in accordance with established Bottom Dollar Food procedures.
• Adheres to all company guidelines, policies and standard practices.
• Understands and follows Food Safety, Physical Safety and Pest Control policies and guidelines.
• Continually review current Standard Practices to ensure proper Standard Practice execution.

Operational Management Support

The Dry Manager performs the following Operational Management Support tasks in order to assist the Store Manager with the day-to-day operations of the store:

• Serves routinely as Manager on Duty, managing the entire store in place of the other Store Management personell.
• Maintains good communication with all associates througout the store. Encourages good associate relations and high morale.
• Maintains an evaluation program for all Dry Asscoiates which include productivity standards.
• Provides ongoing performance management training and conducts timely performance appraisals for direct reports.
• Ensures store conditions, customer service and satisfaction, product quality, freshness, availability, variety and execution of all policies and procedures.
• Ensures execution of Bottom Dollar’s standards for safety, health, security, cleanliness, sanitation, dress code and all associates are familiar with store safety programs and expectations.
• Ensures compliance with local, state, and federal regulations.
• Ensures compliance with Pest Control (Dodson/Orkin) and Health (P&G/Johnson Diversy).
• Conducts enforcement activities when violations occur.
• Interacts with customers and ensures that they are welcomed to the store, experience good store conditions, are able to find what they need, check out in a reasonable time and receive a greeting from every associate they come into contact with.
• Ensures that order and security controls are in place and are consistent with
• Standard Practices.
• Maintains security standards while in charge of store (i.e. key and alarm controls). Assist with safe count when requested to find discrepancies. (Not a daily or weekly duty, of the Assistant Store Manager.)

Assists Store Manager

The Dry Manager performs the following management tasks in order to assist the Store Manager with identifying opportunities to increase sales and profits:

• Uses the most current tools and resources to identify opportunities and develop action plans to increase sales and profit.
• Identifies the root causes of issues and inefficiencies; ensuring that associates develop sound plans for resolution.
• Ensures that staffing schedules across departments meet the business needs. Ensures that Customer Support Center (CSC) functions receive feedback from the store.
• Communicates and coordinates across area stores to share learnings.
• Ensures proper inventory preparation and accurate counts.

People Management and Development

The Dry Manager performs the following people management and development tasks.  This is the formal and informal talent management, development planning and performance management activities required to ensure that associates are performing to their potential and developing the skills necessary for future promotion.

• Assists the Store Manager with the identification of staffing needs; participates in the interviewing, selection and training processes for associates in the Grocery, Scanning, DSD, Frozen Food/Dairy, Specialty Merchandise and other departments as needed.
• Has the ultimate accountability for training Grocery, Scanning, DSD, Frozen
• Food/Dairy and Specialty Merchandise associates.
• Provides ongoing performance management training and conducts timely formal performance appraisals for direct reports.
• Assists the Store Manager with training asociates to utilize the available financial and operational tools to aid in running their departments, identifies opportunities to increase sales, focuses on customer needs, selects qualified candidates to meet staffing needs and trains and evaluates associates.
• Interacts constantly with associates; ensures associates understand Bottom
• Dollar’s expectations and have the tools and training to be successful.
• Focuses on self-development as well as staff-development activities (e.g. working with the Store Manager to create and implement self-development action plans).
• Frequently makes recommendations as to the hiring, termination, promotion and demotion of associates in Grocery, Scanning, DSD, Frozen Food, Ice Cream, Dairy, Specialty Merchandise and other departments. These recommendations are given particular weight and are regularly followed.

Other Activities

The Dry Manager also performs the following tasks:

• Periodically visits competitors’ stores with the Store Manager to stay abreast of product and price offerings.
• Implements community outreach programs (e.g. adopting a school).
• Performs other nonrecurring duties as assigned, including occasional lifting up to 70 pounds.

Interdependencies and Reporting Relationships

The Dry Manager’s reporting relationships and interdependencies are as follows:

• Reports to the Store Manager.
• Partners with other Managers in the store to ensure coordinated efforts. Interacts with the Reclaim Center and other CSC functions.
• Interacts with all store associates to ensure total quality of products and services. Interacts with Bottom Dollar Food customers to ensure satisfaction.
• Interacts with government entities (e.g. local police, fire and health departments). Interacts with the DSD Receiver to ensure proper check-in of vendors, inventory tracking, payment and coordination.
• Interacts with other store management in other area stores to share learnings and best practices.

Work Environment

The Dry Manager’s work environment sometimes changes in the following ways:

• Performs technical reviews in other departments to develop and coach staff (i.e. teach in the moment).
• Adapts schedule to meet the needs of the business.
• Travels to conduct or attend training and meetings, or conduct store business (e.g. banking and competitor visits) as required.

Key Accountabilities and Success Measures

The Dry Manager is accountable for achieving the following:

• Budgeted financial results for the Grocery, Scanning, DSD, Frozen Food/Dairy and Specialty Merchandise Departments (e.g. sales, profitability and wage percent).
• Operating Results for the Grocery, Scanning, DSD, Frozen Food/Dairy and Specialty Merchandise Departments (e.g. audit results, store conditions and customer service).
• Staff management and development in the Grocery, Scanning, DSD, Frozen Food/Dairy and Specialty Merchandise Departments, including managing turnover and diversity.

Competencies Required

The Dry Manager must possess the following competencies:

• Team Leadership.
• People Management.
• Communication.
• Results Oriented.
• Planning, Analytical Thinking and Problem Solving. Cross-Organizational Coordination.
• Decision Making.
• Flexibility and Leading Change. Broad Operational Knowledge. Customer Oriented.
• Market Knowledge.
• Asset Utilization and Cost Control.
• Ability to rotate and organize products, perform job duties as needed and complete necessary paperwork.
• Must have successfully completed Computer Based Training (CBT) and Training Aid courses.