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Clerk II
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Lynchburg, VA Lynchburg, Virginia |
About this job
COMPANY DESCRIPTION
Our vision at Headway Workforce Solutions is to set the standard for the Human Capital profession by sourcing, recruiting and placing great people with great companies. Headway‘s client focused approach provides both job seekers and employers with a high-touch, best-in-class service model. At Headway, we strive to be a job seeker‘s career agent by guiding, advising and placing them in the best positions and organizations based on their particular goals.
Our Character , Commitment and Passion , to both candidates and clients, are the foundation of the company's culture. These principles allow our employees to be more responsive, flexible and customer-centric so we can focus on building strategic value for our client-partners human capital.
JOB DESCRIPTION
We're currently seeking a Clerk Level II for a contract opportunity in Lynchburg, Virginia with our partner, a leading financial services provider with an expanding global presence. This is a great opportunity to work with a company committed to recognizing and developing the individual success of its employees.
Qualifications:
Perform outbound phone calls or write e-mails/correspondence to obtain medical records to complete the contract issue process, and meet or exceed business service level agreements
• Prior customer service experience desirable; experience in collections preferred •Effectively respond to incoming inquiries (phone, e-mail, or written correspondence) in both a timely and professional manner for a variety of internal and external customers
•Resolve complex customer problems, which require analytical skills, and the ability to proactively offer alternative solutions
•Build positive relationships with team members, while working in a fast paced highly flexible environment
•Ability to strictly adhere to Attendance Guidelines
Responsibilities:
PC/Technical skills - Excellent telephone communication skills
•Ability to demonstrate strong verbal business communication / ability to respond appropriately using suggested scripted responses
• Results Oriented - Proven ability to set and meet aggressive goals
•Excellent Communication Skills - verbal, written, interpersonal, influencing, and negotiation • Ability to navigate the Internet and experience in Microsoft Office including Excel, Word and PowerPoint
•Proven time management, prioritization and organizational skills
•Ability to resolve issues accurately and independently
•Ability and willingness to learn
•Desire and ability to work in a team environment
•Flexible/Open to change - ability to adapt positively to changing needs of business.
ADDITIONAL INFORMATION
Contract Length- 12+ Months
Shift- 1st
Our vision at Headway Workforce Solutions is to set the standard for the Human Capital profession by sourcing, recruiting and placing great people with great companies. Headway‘s client focused approach provides both job seekers and employers with a high-touch, best-in-class service model. At Headway, we strive to be a job seeker‘s career agent by guiding, advising and placing them in the best positions and organizations based on their particular goals.
Our Character , Commitment and Passion , to both candidates and clients, are the foundation of the company's culture. These principles allow our employees to be more responsive, flexible and customer-centric so we can focus on building strategic value for our client-partners human capital.
JOB DESCRIPTION
We're currently seeking a Clerk Level II for a contract opportunity in Lynchburg, Virginia with our partner, a leading financial services provider with an expanding global presence. This is a great opportunity to work with a company committed to recognizing and developing the individual success of its employees.
Qualifications:
Perform outbound phone calls or write e-mails/correspondence to obtain medical records to complete the contract issue process, and meet or exceed business service level agreements
• Prior customer service experience desirable; experience in collections preferred •Effectively respond to incoming inquiries (phone, e-mail, or written correspondence) in both a timely and professional manner for a variety of internal and external customers
•Resolve complex customer problems, which require analytical skills, and the ability to proactively offer alternative solutions
•Build positive relationships with team members, while working in a fast paced highly flexible environment
•Ability to strictly adhere to Attendance Guidelines
Responsibilities:
PC/Technical skills - Excellent telephone communication skills
•Ability to demonstrate strong verbal business communication / ability to respond appropriately using suggested scripted responses
• Results Oriented - Proven ability to set and meet aggressive goals
•Excellent Communication Skills - verbal, written, interpersonal, influencing, and negotiation • Ability to navigate the Internet and experience in Microsoft Office including Excel, Word and PowerPoint
•Proven time management, prioritization and organizational skills
•Ability to resolve issues accurately and independently
•Ability and willingness to learn
•Desire and ability to work in a team environment
•Flexible/Open to change - ability to adapt positively to changing needs of business.
ADDITIONAL INFORMATION
Contract Length- 12+ Months
Shift- 1st
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