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Sr. Windows Engineer – Cloud Services Job
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Andover, MA Andover, Massachusetts |
About this job
Posting Job Title:Sr. Windows Engineer – Cloud Services
Requisition #: 159139BR
Posting Location: Andover, MA, US
Area of Interest:Engineering/Technical Operations
Position Type: Full Time
Posting Job Description
Job title: Sr. Windows Engineer
Reporting To: CSE Site Manager
Location: Andover, MA
Who We Are:
NaviSite, a Time Warner Cable company, is a leading provider of cloud-enabled enterprise hosting and application management services. It provides customized and scalable solutions, leveraging its industry leading hosting infrastructure; full suite of managed services; and custom and packaged application life cycle management expertise. More than 1,500 customers depend on NaviSite for customized solutions delivered through its global footprint, comprised of state-of-the-art data centers supported by approximately 650 professionals. For more information, please visit www.navisite.com .
Job Summary:
Responsible for providing daily technical support for customer issues as identified in the Remedy Call Management System. Will " own " the problem through resolution.
Will respond to all remedy tickets in an expedient manner, providing clear and informative status entries, resolution entries and quality assurance closure with the customer. Will work to identify the root cause of any customer issue and strive to incorporate solutions that are correct, with zero rework. Provide leadership and mentoring pertaining to customer relations, technical expertise, effective communication and teamwork.
Responsibilities:
The Sr. Windows Engineer is in charge of maintaining a Windows-based server environment with over 1500 servers. Some responsibilities include.
- Windows system builds including Windows Server 2003 / 2010 Enterprise, Standard and R2
- VMwareand virtualization builds
- Citrix builds
- Management of TSM backups and LM servers
- Setting up active directory domains\sites\DNS
- Configuring and supporting terminal services on windows servers
- Setting up and supporting windows print servers and printers
- Support and troubleshoot Microsoft IIS operations and performance issues
- Setting up windows performance monitors and evaluating logs to determine performance problems or recommending steps to remedy a situation
- Creating group policies in windows AD
- Troubleshooting windows blue screens and documenting them
- Advanced hardware troubleshooting and replacement on windows server systems
- Project creation and execution on firmware upgrade\OS upgrades\hardware upgrades
- Work out of our Remedy ticket tracking system to work on Trouble Tickets and Change Requests
- Perform changes to customer systems while following strict guidelines for SAS70 compliance
- HP Data Protector, Evault, and Trend is a plus
- Maintain 7x24 support of the Internet host servers
- Rapidly evaluate/respond to all Remedy tickets with appropriate status entries, resolution descriptions and closure updates.
- Communicate with customers from problem identification through problem resolution regarding technical support.
- Continuously strive to improve the call closure cycle through documentation, resource enhancements and teamwork.
- Work change window events around NaviSite ' s Data Center procedures.
- Work with other operation support teams to improve process flow.
Requirements:
4 -5 years of relevant experience; excellent technical skills; the ability to communicate effectively; work well as a team; handle independent responsibilities; knowledge of the capabilities and limitations of Servers. Expertise in Windows 2000-2010. Experience with configuration, installation and troubleshooting of WinXP, Win 2000, Win 2008-10. Knowledge of Compaq hardware.
- VMware is a must
- Citrix experience
- UNIX and Linux experience a plus
- BS Computer Science, Computer Information Systems, or equivalent. Microsoft Certification Systems Engineer - MCSE preferred
- Familiarity with TCP/IP network environments, including DNS and SMTP mail.
- Experience with Microsoft Internet Information Server (IIS)
- Must possess solid written and oral communication skills.
- Strong project/program management experience.
- Due to SIAS requirements, US Citizen is required
All correspondence will be held in the strictest confidence. We are an Equal Opportunity Employer.
FCC Unit_TWC: NAVIS
Controlling Establishment ID: 00800 - Andover 400 Minuteman Rd
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 159139BR
Posting Location: Andover, MA, US
Area of Interest:Engineering/Technical Operations
Position Type: Full Time
Posting Job Description
Job title: Sr. Windows Engineer
Reporting To: CSE Site Manager
Location: Andover, MA
Who We Are:
NaviSite, a Time Warner Cable company, is a leading provider of cloud-enabled enterprise hosting and application management services. It provides customized and scalable solutions, leveraging its industry leading hosting infrastructure; full suite of managed services; and custom and packaged application life cycle management expertise. More than 1,500 customers depend on NaviSite for customized solutions delivered through its global footprint, comprised of state-of-the-art data centers supported by approximately 650 professionals. For more information, please visit www.navisite.com .
Job Summary:
Responsible for providing daily technical support for customer issues as identified in the Remedy Call Management System. Will " own " the problem through resolution.
Will respond to all remedy tickets in an expedient manner, providing clear and informative status entries, resolution entries and quality assurance closure with the customer. Will work to identify the root cause of any customer issue and strive to incorporate solutions that are correct, with zero rework. Provide leadership and mentoring pertaining to customer relations, technical expertise, effective communication and teamwork.
Responsibilities:
The Sr. Windows Engineer is in charge of maintaining a Windows-based server environment with over 1500 servers. Some responsibilities include.
- Windows system builds including Windows Server 2003 / 2010 Enterprise, Standard and R2
- VMwareand virtualization builds
- Citrix builds
- Management of TSM backups and LM servers
- Setting up active directory domains\sites\DNS
- Configuring and supporting terminal services on windows servers
- Setting up and supporting windows print servers and printers
- Support and troubleshoot Microsoft IIS operations and performance issues
- Setting up windows performance monitors and evaluating logs to determine performance problems or recommending steps to remedy a situation
- Creating group policies in windows AD
- Troubleshooting windows blue screens and documenting them
- Advanced hardware troubleshooting and replacement on windows server systems
- Project creation and execution on firmware upgrade\OS upgrades\hardware upgrades
- Work out of our Remedy ticket tracking system to work on Trouble Tickets and Change Requests
- Perform changes to customer systems while following strict guidelines for SAS70 compliance
- HP Data Protector, Evault, and Trend is a plus
- Maintain 7x24 support of the Internet host servers
- Rapidly evaluate/respond to all Remedy tickets with appropriate status entries, resolution descriptions and closure updates.
- Communicate with customers from problem identification through problem resolution regarding technical support.
- Continuously strive to improve the call closure cycle through documentation, resource enhancements and teamwork.
- Work change window events around NaviSite ' s Data Center procedures.
- Work with other operation support teams to improve process flow.
Requirements:
4 -5 years of relevant experience; excellent technical skills; the ability to communicate effectively; work well as a team; handle independent responsibilities; knowledge of the capabilities and limitations of Servers. Expertise in Windows 2000-2010. Experience with configuration, installation and troubleshooting of WinXP, Win 2000, Win 2008-10. Knowledge of Compaq hardware.
- VMware is a must
- Citrix experience
- UNIX and Linux experience a plus
- BS Computer Science, Computer Information Systems, or equivalent. Microsoft Certification Systems Engineer - MCSE preferred
- Familiarity with TCP/IP network environments, including DNS and SMTP mail.
- Experience with Microsoft Internet Information Server (IIS)
- Must possess solid written and oral communication skills.
- Strong project/program management experience.
- Due to SIAS requirements, US Citizen is required
All correspondence will be held in the strictest confidence. We are an Equal Opportunity Employer.
FCC Unit_TWC: NAVIS
Controlling Establishment ID: 00800 - Andover 400 Minuteman Rd
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
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