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Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Fort Worth, TX
Fort Worth, Texas

About this job

 

Pier 1 Imports is looking for Full - Time ( 32-37.5 hours weekly) Seasonal Customer Care Representatives in downtown Fort Worth to  support the holiday selling season!   As a Customer Relations Representative, you will take inbound calls to provide online shopping assistance to Pier 1 Imports customers. Our main goal is to provide outstanding service and support to our customers while driving sales this holiday season.  In this position, you must have the ability to understand customers’ concerns and  how to remove any barriers to their ultimate satisfaction and purchase. You will help customers, locate product, resolve order issues, make purchases and quickly identify any other opportunities to improve the customer experience by accurately capturing and communicating issues, ensuring that all service levels exceed our customers’ expectations. In -person interview events and training classes start mid-September and are conducted every two weeks up until Thanksgiving.

 

Requirements:

  • Previous customer service experience in an environment where customer satisfaction is top priority

 

  • Computer skills to allow you to navigate and toggle between many  different systems on any given day

 

  • Fully flexible work availability, which allows you to be scheduled and work any seven  days of the week Monday – Sunday, including days, nights, weekends and holidays

 

 

Company Overview:

 

Pier 1 Imports is the place to discover authentic, unique and special home furnishings that reflect the diversity of our customers’ personalities and styles. Our distinctive and high-quality products cannot be found anywhere else. We have it all. The combination of wonderful product and an enriching customer experience makes us truly special. Our wonderful stores and our beautiful website share the treasure hunt feel. They share inspiring visual presentations. They share our commitment to being an outstanding place to shop. Our associates bring our brand to life. We value their talent, dedication, resourcefulness and creativity.

 

Headquartered in Fort Worth, Texas, our home office is made up of numerous departments with associates who work hard and smart. They support our store and distribution center teams by providing the information and resources needed to make Pier 1 Imports our customers' favorite home furnishings destination.

We bring the world home for our customers. We surprise and delight them. We are the ever-original, ever-evolving Pier 1 Imports.

 

 

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