SERVICE ELECTRONICS TECHNICIAN - Full-time / Part-time

South Dayton company is hiring a technician who will be responsible to speak with customers on the phone with regards to symptoms and to troubleshoot issues with product. Seek approval from customers for repair and to communicate pertinent information to others regarding any issues that may benefit continuous improvement and or quality of product. This technician will spend the majority of the work day at the bench doing repairs on and/or troubleshooting on customer sets shipped in for repair. Information from these repairs is to be entered into Epicor per procedure to capture parts usage and labor burden. The tech is responsible to make every effort to complete a repair in a timely manner while seeking customer input to duplicate the failure. Working knowledge of basic pc including excel, web, and network printers Team player RESPONSIBILITIES INCLUDE *Direct customer contact to identify and duplicate failure modes *Troubleshooting and repair down to component level on hardware within products *Updating jobs accurately and tracking all work completed *Reporting any quality issues or unusual failures *Continuous improvement to process involved in Service *Back up to call center when needed *Other duties as assigned