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Hours Full-time, Part-time
Location San Antonio, TX
San Antonio, Texas

About this job

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)


 


UnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 25, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good. Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant, and built for speed.


 


The Customer Service Representative is responsible for answering and handling inbound calls in a manner that will ensure high member and clinic satisfaction. Client/member contacts will include adding, canceling or changing patient transport schedules, confirming dispatch, relaying accurate information and documenting significant information in a timely and professional manner.


 


Primary Responsibilities:



  • Communicates via telephone with members, providers, clinic staff and co-workers

  • Responds to or refers incoming calls in a prompt, pleasant and professional manner

  • Remains in the call queue at all times unless permission to leave is granted

  • Confirms pick-ups and returns, address spelling and verification of addresses using the appropriate software

  • Administers schedule additions, changes, or inquiries in the appropriate database within required timeframes

  • Informs management on out-of county transfers

  • Codes, documents, tracks and resolves all incoming calls

  • Process scheduling requests in a timely fashion

  • Works with management team to identify and forward potential Quality of Care complaints

  • Maintains strict member and company confidentiality

  • Performs other related duties as assigned

  • Hours are 11:30am-8pm M-F with some holiday hours (with the exception of the major holidays)

Requirements

Required Qualifications:



  • High school diploma or GED equivalent

  • 2+ years of customer service experience

  • Ability to read maps and understand relation of distance to time

Preferred Qualifications:



  • Bilingual (English/Spanish) fluency

WellMed is a healthcare delivery system serving more than 90,000 patients, primarily Medicare eligible seniors, in Texas and Florida through primary care clinics, multi-specialty clinics, and contracted medical management services. Headquartered in San Antonio, Texas, WellMed is an industry leader in medical risk management, highly effective disease management and chronic care programs, healthcare delivery services and more.


 


Our focus and mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. We are innovators in preventative healthcare, striving to change the face of healthcare delivery for seniors. Our providers and support staff are selected for their dedication to the senior population and focus on preventative, proactive patient care.


 


Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)


 


 


Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.


 


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.


 


Job Keywords: Customer Service Rep, Customer Service, San Antonio, TX