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Call Center Customer Service Representative - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Barrackville, WV Barrackville, West Virginia |
About this job
Customer Service Representative
STARTING PAY $11.00/HOUR, ONCE BROUGHT ON DIRECT, YOU ARE HIRED IN AT $13.65/HOUR AND YOU WILL BE ELIGIBLE FOR TUITION REIMBURSEMENT, COMPANY BENEFITS AND A PENSION.
****PLEASE REPLY WITH A RESUME, AND A NUMBER YOU CAN BE REACHED AT***
Below is the description for a Customer Service Representative.
This position is with a local utility company in FAIRMONT, WV.
The position requires time flexibility:
- Extended daily hours without notice
- Mandatory weekly overtime may be required
- On call availability to ensure the call centers are staffed for storms and outages is required for contractors
Responsibilities: - Initiating trouble calls, creating notifications, performing account maintenance, inputting data as required - Documenting customer notes on accounts - Providing appropriate system entries - Receiving/processing outage and 911 emergency calls within company and regulatory guidelines - Utilizing independent analysis and judgment resolving customer concerns - Following up with customers when appropriate - Soliciting sales of new or additional services - Handling irate customers in a calm, courteous and professional manner - Using effective communication skills and judgment to analyze and resolve customer inquiries - Reading communications and emails and applying information to existing and new practices/procedures - Attending training
Qualifications: - High school diploma or GED required - Must pass company approved CSR test - Call Center experience or strong customer service experience preferred - Must have ability to work mandatory overtime with little notice - Ability to sit at desk and be on phone for long periods of time - Excellent communication skills including good grammar, tone of voice and diction - Basic computer and keyboarding skills, with ability to use SAP efficiently - Excellent customer service skills (friendly, courteous and helpful) - Demonstrate a questioning attitude to continue to learn, produce results and strengthen existing relationships - Ability to read and interpret documents such as quick reference cards, training documents, CNET and other on-line help tools - Ability to accurately calculate figures and amounts - Ability to interpret technical instructions regarding meter reads and outage status - Always works safely with no work related accidents or injuries
At Aerotek, we aim to place the best candidate into the perfect fit for both themselves as well as our client. If you or someone you know would be interested in learning more and would represent Aerotek well, please give me a call directly at 614.726.7399.
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .