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in Memphis, TN

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Hours Full-time, Part-time
Location Memphis, TN
Memphis, Tennessee

About this job

Manpower is currently recruiting for a Call Center Rep (Inbound) position for one of our clients in Memphis, TN! Job Responsibilities: *Receives calls to request mitigation services for insurance company policyholders. *Must handle in a timely and accurate manner. *Creates a franchise assignment through the RESPOND 2.0 software. *Dispatches the mitigation service request to a franchise. *Answers inbound insurance mitigation service request calls with a warm and courteous greeting. *Handles calls that may require a deviation from routine procedures. *Performs outbound calls to franchise locations, insurance companies and insurance policyholders *Resolves customer service concerns through the use of good listening skills, probing questions and paraphrasing to check for understanding. *Occasionally seeks assistance to troubleshoot customer concerns. *Must be flexible and able to learn, retain and apply a large amount of job knowledge that pertains to specific insurance accounts and procedures. *Uses software applications of RESPOND 2.0, LIVE, Xactware, Symbility to capture insurance mitigation service request information. *Identify opportunities and present additional services to customers based on customer needs. *Maintain Cisco scripting pages. *Provides resolution for disputed franchise lead fees through investigative outbound calls. Contract Length: *2 months For additional details on this role contact: Robert Schuettpelz Email: Robert.schuettpelz@manpowergroup.com Please go to www.manpowerjobs.com and create a profile with us and contact this recruiter directly.