Shift Manager

JOB DESCRIPTION

GENERAL SUMMARY:

The Shift Manager has the primary responsibility of supporting the General Manager in day to day operations at the restaurant; conveying the Cane's culture to his/her Crewmembers and Customers; as well be a creative team player who likes to work hard, have fun, and show sincere dedication to Raising Cane's. He/she will be responsible for upholding Raising Cane's standards for the Crewmember and Customers experiences. He/she will be responsible for leading shifts as well as providing support in financial management, restaurant maintenance and company initiatives.

KEY RESPONSIBILITIES AND AREAS OF FOCUS:

1. Operations Management- Deliver "What We Do" on each shift you lead; at Raising Cane's "What we do" is serve the Perfect box, Fast, Friendly, Clean & Have Fun! Promote open communication between all levels of Crew in the restaurant including: Shift Managers, Shift Captains, Trainers and Crewmembers; lead the Cane's Love program in the restaurant which is how Raising Cane's Respects, Recognizes and Rewards our Crewmembers; assess areas of opportunity and recommend solutions or develop plans to address restaurant or Crewmember issues; align Shift Manager performance and Restaurant performance with company standards; proactively manage operations of the restaurant to include planning/forecasting of weekly sales labor and COGs; maintain restaurant cleanliness; identify maintenance problems and communicates problems to General Manager and RSO; leads monthly inventory counts and ensures weekly vendor orders are made and properly received; lead achievement of all performance metrics.

2. People Management- Coach and train Crewmembers on proper Raising Cane's procedures on each shift; screen prospective Crewmembers for applicants that match Raising Cane's job qualifications; consults with General Manager on all hiring decisions; trains and develops Shift Captains and Crewmembers to improve the quality of the restaurant operations; support the professional development of the Crewmembers; draft performance plans for Shift Captains and share information with General Manager; lead follow up on all performance plans delivered; lead and execute all new Crewmember orientations; motivate Crewmembers to maximize their potential on each shift; assure Crewmember and Customer safety throughout shift. Reports all risk management issues to General Manager; support adherence to Raising Cane's uniform policy during shift.

3. Business Management- Support the General Manager in managing food and labor costs to increase Restaurant profitability; lead restaurant to achieve financial goals set by District Manager; identify issues that need addressed, develop a plan to resolve issues and present findings/suggestions to the General Manager; lead the monitoring of spending on all costs to repairs and maintenance as well as supply costs; write successful Crewmember schedules that set the restaurant up for success and adequate sales volume projections; support general Manager in writing of the 'business plan' of the restaurant. Maintains open communication with General Manager, District Manager, and RSO.

4. Project Support- Supports all programs and initiatives during the shift; support management of current Perfect Safety Box which is Raising Cane's risk management program; and severe weather practices; report all new hire paperwork and separations in a timely manner. Understand the purpose, intent, rationale, mechanics, requirements and desired results of all company driven programs and incentives; actively collaborate, organize and support program implementations at the restaurant level, support General Manager with execution of the restaurant Marketing plans.

ADDITIONAL REQUIREMENTS:

The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Minimum of High School Diploma or equivalent required, some College preferred
* Must be 18 years of age or older
* Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook)
* On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects

QUALIFICATIONS:

* Ability to lead, motivate, and empower the Cane's Crewmembers
* Ability to align Crewmembers with Raising Cane's culture by balancing hard work and having fun.
* Ability to manage basic tasks and the restaurant's Crewmembers
* Takes initiative
* Has excellent verbal and written skills
* Ability to recognize problems and problem solve
* Ability to set goals and convert plans into action