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Health Concierge, Worksite Clinic - Overland Park, KS - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Overland Park, KS Overland Park, Kansas |
About this job
For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)
By creating a dynamic first-impression, the Health Concierge at the worksite clinic will embody the mission and purpose of the Employee Wellness Center. Focusing on health and wellness, the Health Concierge leads by example. As the first point of contact for the employee, the Health Concierge will be versed in the employer group's health plan and other employee benefits along with wellness-related resources in the community. The successful applicant will have excellent attention to detail, flexibility, leadership, interpersonal skills, a service-first mindset and a high degree of business acumen.
Responsibilities of the Health Concierge include the following:
· Leadership
o Provides direction to professional clinic team regarding prioritization of work flow, issue escalation and resolution
o Delivers clinic tours and program strategy to UHG senior executives and their guests such U.S. Senators, State Governors, and key account CEOs, etc...
o Provides feedback and direction to the clinic team on their performance and identifies areas of improvement resulting in an enhanced guest experience
o Has the authority to make immediate financial decisions without consulting with supervisor first
· Engagement
o Plans and executes group event activities at their site (i.e. biometric events, flu shots, health fairs) in collaboration with Human Capital Total Rewards
o Act as liaison between the clinic and operations team
o Act as strong team player with clinic staff
o Directs the flow of employees through the Center
o Ability to engage clients/employees through wellness events
o Works with Well Advisor to organize wellness events
· Administrative Skills
o Ability to stay organized
o Ability to multi task and work with multiple interruptions
o Ability and willingness to print documents, make copies and set up presentation equipment for clinic events/presentations
o Willingness to work with providers on scheduling client/employee appointments
· Interpersonal Skills
o Quickly develops a level of empathy with the client/employee
o Actively listens to client/employee requests and works to develop solutions that truly meet that individual's needs
o Understands that clients/employees may mask what they are really asking for and is able to read between the lines
o Is able to read body language to understand if an client/employee needs a place to be alone or to talk to an EAP specialist
· Adaptable
o Quickly develop alternative solutions when the initial solution is inaccessible
o Adapts easily to unplanned absences, cancellation and no-shows
o Effectively communicates with customers regarding unexpected changes and quickly identifies a solution that continues to exceed the customer's expectations
· Customer Service
o Welcomes employees into the Center and orients them to the services available
o Identifies solutions to non-standard requests and problems
o Provides explanations and interpretations within area of expertise
o Assists employees with any operational or technical questions they may have
o Provides tours to the employees showing them Wellness Spaces (the Well, fitness Centers, locker rooms)
o Ability to explain, in depth, the services the clinic offers
o Conducts new hire orientations and/or open enrollment presentations to large groups of employees
· Business Acumen
o Must have thorough understanding of UHG's health plan benefit package and insurance plans (i.e. NextGen)
o Will be expected to assist guests with resolving claim/billing issues by connecting to appropriate resources – “owns the problem through resolutionâ€
o Uses diplomacy when interacting with employees and stakeholders
o Successfully direct employees to resources on myuhc.com
o Demonstrates knowledge of specific costs by plan type of many (all) healthcare services or has the willingness to learn the plan types
Requirements
- College degree or equivalent work experience
- 5+ years of experience in a service organization
- 3+ years health care industry experience and/or health insurance experience
- 2+ years of wellness experience
- Strong planning and problem-solving skills
- Strong written and verbal communication skills
- Strong relationship and team building skills
- Demonstrated ability to speak in front of large groups
- Proficient level of proficiency in MS Word, Excel, PowerPoint and Outlook
UnitedHealth Group is working to create the health care system of tomorrow.
Already Fortune 25, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.
Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.
Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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