Operations Support Analyst - Full-time / Part-time

Administrative support roles are critical to the success of every function at Verizon. Enjoy the challenge of bringing organization and efficiency to a variety of global, cross-functional projects.

Responsibilities

• Support Mid Atlantic sales initiatives for MSSC, Consumer, Business and Alternate Channels with metrics, data analysis, accountability, and processes to drive consistency, identify gaps and implement action plans
• Ensure area/region priorities are considered in National initiatives
• Assign sales targets for initiatives, incentives and compensation
• Execute channel strategy and develop implementation road map
• Be accountable for expense control in Mid Atlantic and implement strategies to drive down costs and write downs
• Develop and manage action plans for Mid-Atlantic to generate revenue, NATB and support churn and cancel reductions
• Ensure VZ initiatives and process changes are efficiently communicated and adopted by Call Center personnel
• Experience in sales in business and/or Consumer Channels

Qualifications

• 2 years of management and operations experience
• Prior staff/field experience
• Proven project management experience
• Excellent teamwork and collaboration abilities
• Excellent organization skills and ability to manage multiple and changing priorities
• Creative problem solver with ability to work effectively in a hyper-changing environment
• Strong leadership and proven ability to drive results and positively influence change
• Proven ability to communicate fluently through verbal & written forms
• Ability to effectively present information to senior leadership team
• Assess facts and make decisions associated with logical conclusion
• Good team building and negotiation skills

Equal Employment Opportunity

• Verizon is a Federal Contractor
• Verizon requests veteran priority referrals
• Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.