Program Manager - Full-time

Program Manager

The Program Manager will be responsible for delivering high quality service tocustomers and field employees at the client site, while identifying continuousimprovements necessary in the performance measurements. The ProgramManager will meet with client and employees frequently to maintain customersatisfaction. As the Program Manager you will be responsible for managing theoverall mission of maintaining a focus on compliance, efficiency and quality.

Responsibilities:
Employee Management

• Hire, train, and manage on-site staff
• Manage on-site staff’s responsibilities through quality control procedures.
• Support recruitment efforts; Create recruitment strategies to meet the client’s demands of a contingent workforce.
• Conduct staff meetings weekly.

Client Management

• Serve as main contact for client’s management.
• Analyze, interpret and verify information from database and on-premise audits in order to provide feedback with recommendations to our client.
• Perform ad-hoc research requests for clients as needed.
• Maintain daily and weekly communication of all issues to Client’s Management.
• Present Quarterly Business Review (QBR) to client each quarter.
• Maintain constant communications with end users and applicants through quality checks in calls, meetings and quality surveys.
• Introduce innovative time reduction and quality procedures to provide the highest level of service to our client.
• Build and foster relationships with both prospective and existing client(s).

Administration

• Master the on-site Time and Attendance program for payroll and reporting capabilities.
• Administer on-site retention and other value-add programs upon request.
• Create, design and draft Standard Operating Procedures when needed for customized on-site programs.
• Maintain exceptional relations with existing Secondary Vendors as well as develop alliances with new Secondary Vendors

Job Requirements


Qualifications:

• 4 year college degree (Business Administration, etc.)
• 5-10 years of experience in the staffing industry (Staffing Specialist, Client On Site Manager, etc.)
• A proven focus on customer relationships.
• The ability to read, analyze and interpret general business reports, professional journals, technical procedures or government regulations.
• Ability to use a computer, with a general understanding of Microsoft Office products including, MS Word, MS Excel and MS Outlook.
• Strong knowledge of HR practices