Customer Service Supervisor - Full-time / Part-time

Direct Hire Opportunity!

Our client, a growing manufacturer located near Brentwood, NY seeks a Customer Service Supervisor.

Principal Responsibilities:

• Maintain quality customer service by supervising the tasks and responsibilities of all assigned staff of the Customer Service Department
• Ensure all incoming calls from client and/or customers are executed in a professional, polite, and courteous manner
• Maintain accurate documentation and recording in required systems
• Supervise team productivity, monitor workload, and address periods of peak volume, ensure quality and standards are consistently achieved and guidelines are followed and met
• Ensure excellent customer services by training employees and providing feedback to existing employees regarding areas of improvement and development
• Maintain diplomacy and tact when dealing with upset or escalated calls
• Accountable for all decisions, actions, and directives with respect to job responsibilities
• Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination
• Follow up in a timely manner to ensure customer satisfaction
• Knowledge, understanding, and compliance with the Company's policies and procedures
• Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy
• Provide feedback to management concerning possible problems or areas of improvement
• Perform other duties as assigned by management.

Requirements:

• 5-7 years of Customer Service/Supervisory experience is a MUST
• Ability to lead, direct, and motivate others
• Ability to prioritize and work in a multi-tasked environment
• Proficient personal computer skills, including Microsoft Office Suite
• Excellent interpersonal, written, and oral communication skills
• Ability to work in a team fostered environment

Annual salary: $45,000 - $60,000 contingent upon prior experience