Technical Analyst - Full-time

CLS Generic Position Summary
As a member of the professional staff, contributes general knowledge and skill in a discipline area (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) to support team and/or department objectives. Generally works under close supervision or within well-established guidelines to complete routine tasks.

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Specific Job Summary



Primary Objective:
Analyzes, designs, and develops smaller, less complex technical solutions (interfaces, performance tuning, utilities or diagnostics) to business problems.



Scope:

• Provides technical development and support skills in a well-defined area of expertise with knowledge of at least one environment (mainframe, midrange, client-server, open system, LAN/WAN, etc.)

CLS Generic Expected Contributions

• Performs the following types of basic tasks: analysis, auditing, budgeting, forecasting, programming, research, report generation, and software integration.

• Responds to, solves and makes decisions on standard/routine business requests with limited risk.

• Responsible for own work and contributing to team, department and/or business results.

• Assists more senior associates in achieving business results by:

• utilizing basic technical knowledge and skills to enhance business processes.

• establishing priorities for self

• allocating own time effectively to meet goals in a manner that does not disadvantage other associates or groups.

• contributing to department/unit budget as appropriate (i.e., input, following guidelines, etc).

• Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.

• Performs other duties as appropriate.

Specific Expected Contributions



Key Accountabilities:

• Gathers basic functional requirements, design specifications and operations requirements for a system in support of the technical infrastructure (network, telephony, internet/intranet, or operating systems) within IR standards

• Assists in end-to-end problem resolutions, performance analysis, and tuning as required.

• Assists senior staff in implementation or maintenance of database systems

• Modifies and maintains existing technical infrastructure systems in order to meet internal and external user requirements.

• Provide technical assistance to projects.

• Assists/performs organized systems test and post implementation audits to determine proper system functionality

• Executes against a defined project plan with minimal assistance, including schedules, deliverables and measurements

• Provides escalated support for production needs and systems maintenance to ensure service levels

• Assists in problem resolution

• Researches technology solutions to solve less complex issues on behalf of a department or customer

• May provide input to work estimates and department/project budgets

• May assist in certifying systems/products and evaluating technical products/solutions.

Major Decision Making Impact:

• Innovates technology solutions in support of the customer that meet service levels

• Keeps supported systems production-sound on basis of technical expertise

Responsibilities:

• Creates and maintains prototypical and project-specific items and Bill of Materials (BOMs) for the CFRST brands within the PeopleSoft Orders module to ensure accuracy as it relates to specific brand requirements.

• Serve as a point of contact for A&C's Project Purchasing's information systems applications as Subject Matter Expert (SME). SME role will evaluate PeopleSoft system issues and determine the appropriate approach for addressing each issue.

• Assist department managers in implementing efficient and effective policies and procedures for managing the A&C ReMaps PeopleSoft application .

• Work closely with A&C System's team to identify, prioritize and resolve systems issues.

• Communicate the status of systems issues and their resolution to end users.

• Assist in the analysis and prioritization of future PeopleSoft modifications.

• Analyze trends and patterns in PeopleSoft problems and implement corrective actions.

• Create and maintain PeopleSoft Queries.

• Assist in the development, implementation and maintenance of the A&C ReMap training program.

• Provide periodic informal and formal training for PeopleSoft users (Procurement, Finance and Interior Design).

• Participate in testing of new PeopleSoft reports and/or processes.

• Represent the department in future systems upgrades.

• Monitor or run periodic PeopleSoft reconciliations as required to identify system and user errors.

• Provide user support for single user Microsoft Access databases or Microsoft Excel macros for users.

• Assist with the management of department's computer hardware.

• Represent Systems and Procurement in divisional meetings, when required.

• Support Buzzsaw enhancements/development within A&C division

• Manage eProcurement security, vendor setup and training. Develop parameters to determine success of eProcurement vendor's involvement/data entry in conjunction with Procurement Systems Manager and Sr. Purchasing Managers.

• Manage PO Match Reset process for Procurement users.

• Manage ReMap Rights Renewal and Security requests on a quarterly basis

• Assist in the management of eFax system in conjunction with Procurement Systems Manager and Sr. Purchasing Managers.

• Maintain Non-Approved Vendors - Setup and Manage Vendor clean up.

• Provide overall system's support for Procurement Systems Manager and Sr. Purchasing Managers.

CLS Generic Candidate Profile

Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:

Usually a professional position with general knowledge in a discipline (i.e., Accounting, Human Resources, Information Resources). College degree and/or related experience typically required.



Specific Candidate Profile



Core Competencies:

• Technical Infrastructure

• Technical Specialization

• Technical Integration

• Customer Service Orientation

Qualifications:

• Education: BA/BS degree preferred; technical certification or equivalent work experience

• Experience: 3-5 years work experience in similar position or having equivalent type of skills/ experience

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.