Customer Service Representative - Full-time / Part-time

Currently seeking customer service representatives for an insurance call center.

Responsibilities:
- Provides quotes on premium changes for an existing insurance policy.
- Endorses policy changes with premium impacts.
- Completes necessary insurance documents (cancellation requests, lien holder statements, loss payee, and request for additional information, etc)
- Processes policyholder billing inquiries. (Discretionary power within defined threshold)
- Responds to and resolves policy holder concerns and inquiries.
- Maintains a high level of service with policyholders and meets performance targets as measured quality assurance scores, customer transaction satisfaction, likelihood to renew and refer
- Maintains awareness of all available insurance products and services and proactively promotes them to customers.
- Uses active listening skills to identify opportunities to generate interest in additional insurance products, and self-service payment options, to positively impact policyholder retention.
- May processes membership changes, including but not limited to, upgrades and cancellation requests.

Qualifications:
- High School Diploma or GED
- 2+ years of customer service experience preferably in a call center environment
- Ability to type 30 words per minute
- Must be available to work a shift that falls in the range of 7am - 10pm Monday-Friday and 7am - 8pm Saturday - Sunday

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .