Athlete Representative

As an Athlete supporting the Digital Commerce & Corporate lines of business for a well known athletic company, you will provide a premium customer service experience by answering inbound calls from a variety of contact channels including phone, email, live chat, and social media channels.

- Athlete Representative will answer questions regarding athletic products for the following sports: Running, Basketball, Global Football, Golf, Athletic Training, Baseball, and others
- Resolve customer concerns by working to create win-win resolutions for both company and its consumers
- Responds efficiently, accurately, and professionally to a variety of company's consumers
- Will act as a customer advocate while protecting and promoting the company's integrity
- Use effective written and verbal communication skills applying sound judgment and effective business decision ability in servicing the customer
- Utilize various systems and other support tools to ensure accurate responses to customer inquiries, while looking for opportunities to educate the customers.

Hours:
Candidates must be flexible within the hours of 4 am - 12 midnight, Monday - Sunday. They will likely be given a shift that is 5 days in a row as they will always try to work with them on their preference.

Qualifications:

- A passion and enthusiasm for sports/sports products; must have participated in athletics at the high school level; "Athletes servicing Athletes" is their motto
- Minimum High School Diploma or GED
- Experience with email or chat customer service is required
- Experience in a Call Center Customer Service role is highly preferred
- Strong customer service skills critical, with an emphasis on soft skills, customer-focused resolution, and de-escalation tactics
-Open to retail and restaurant experience

Potential Incentives:

- Up to $200/month in incentives based on metrics obtained.
- Eligible for 40-50% discount for all company athletic products

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .