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Transportation Representative - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Minneapolis, MN Minneapolis, Minnesota |
About this job
Transportation Representative will coordinate accurate and efficient transportation of members to covered services. Contact will take place via telephone, fax, voice mail and in person. Specific duties and responsibilities include:
*Answer, resolve, track and document telephone calls from members and providers in a timely and professional manner. Interpret member eligibility and coverage through thorough knowledge of the contracts, policies and procedures. Communicate with internal departments, members, providers and other customers regarding the transportation benefit in both verbal and written form, including faxing rides to providers at the appropriate times.
*Evaluate rider needs to provide best use of provider resources including bus passes, vans, or taxi cabs.
*Identify trends/issues that emerge in calls/correspondence, and inform the Team Lead or Supervisor. Assist in the development and communication of resolutions to internal staff as requested.
*Demonstrate and maintain a thorough and complete working knowledge of appropriate information management systems and the ACD phone system.
*Maintain good working relationships and open communication with internal and external customers.
*Attend department and other meetings as requested
*Other projects and duties as assigned.
Qualifications:
Must haves:
1) 2 + year CSR experience in a call center
2) HS Diploma
3) Proficient in Microsoft Office and good computer skills
4) Knowledge and understanding of Insurance and medical terminology
Perferred:
1) healthcare experience
2) 2 year degree in health related field
3) medical terminology
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .