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in Overland Park, KS

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Hours Full-time, Part-time
Location Overland Park, KS
Overland Park, Kansas

About this job



Customer Service Representative

Job Description:
  • Responds to telephone inquiries and orders from homecare patients and referral sources.
  • Provides information on equipment, supplies and services.
  • Determines the best method for providing services.
  • May assist walk-in patients with the selection of equipment, supplies and services.
  • Processes telephone orders by preparing patient paperwork.
  • Verifies insurance and/or other method of payment.
  • Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed.
  • Distributes copies of paperwork to appropriate.
  • Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel.
  • Ensures deliveries and set-ups can be arranged in a timely manner.
  • Accurately maintains files of all patient account profile information and referral source data.
  • Resolves patient complaints by identifying problems and coordinating appropriate corrective action.


Additional Responsibilities:
  • Regular and consistent attendance; punctuality is considered an essential job function of this position.


Education and/or experience:
  • Education or experience equivalent to a high school diploma is required.
  • At least one year related experience is required.


CORESTAFF Services is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. CORESTAFF Services is not associated with Core Staffing Services, Inc. which operates in the New York metro area.