IT Tech - Full-time / Part-time

JOB TITLE: IT Tech I



PRIMARY OBJECTIVE OF POSITION:



Provide technical assistance to computer users.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer questions or resolve computer problems for employees in person, or via telephone or electronically.
• May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
• Document, track, and monitor problems to ensure a timely resolution.
• Help make users productive.
• Offer guidance and help users solve common IT problems.
• Know when to redirect problems that require an onsite solution.
• Use remote control tools to control a user’s machine to troubleshoot problems.
• Resolve technical problems, detect patterns of issues, and coordinate with staff regarding persistent problems.
• Assist other Technical Support Specialists in troubleshooting difficult or time-sensitive problems.
• Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications.
• Follow ISO and all other applicable procedures and company policies.
• All other work assigned by supervisor/manager.

QUALIFICATIONS:

• 2-4 years’ relevant experience.
• Basic network knowledge setting up users, configuring printers, establishing server connections and loading network software
• 2 years of experience in providing hardware and software installation, configuration, upgrades and end-user support
• Proven customer service and problem solving skills, providing remote support services.
• Extensive desktop and network knowledge is desired
• Association experience
• Ability to independently manage production requirements and operational goals
• Ability to multi-task and troubleshoot technical problems
• Strong collaborative communication and interpersonal skills, including confidentiality and independent judgment
• Detail oriented, with flexibility to respond to unexpected demands
• Computer proficiency in Word; database systems including Access and Excel; Power Point
• Ability to interface with staff and external relationships in a professional manner
• Excellent communication, organizational and writing skills.

PHYSICAL DEMANDS:



Extended keyboarding at times