Customer Care Rep I

A company located in Youngstown, OH is looking for customer service reps. to be in charge of the following:

-Responds to customer questions via telephone and written correspondence \
-Analyzes problems and provides information/solutions
-Operates a PC/image station to obtain and extract information
-Document information, activities and changes in the internal database
-Thoroughly documents inquiry outcomes for accurate tracking and analysis
-Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
-Researches and analyzes data to address operational challenges and customer service issues
-Provides external and internal customers with requested information
-Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

Qualifications:

-High School diploma or GED
-3 to 6 months experience in an call center customer service environment or any combination of education and experience, which would provide an equivalent background
-Proficient with Microsoft Office
-Healthcare customer service is a plus but not required

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .