Assistant Manager, Customer Support

Overview:



About At Home
At Home is the home décor superstore that provides endless possibilities at an unbeatable value. Owned and operated by Garden Ridge, we bring more than 30 years of passion and experience to the ever-evolving home décor category. Our customers express their personal style by choosing from our expansive selection of patio furniture, home furnishings, wall décor and decorative accents, rugs and housewares. Our At Home Retail leaders are enthusiastic and passionate about their work, people development and home decor. Our leaders drive success by building, training, developing, and motivating the store team, providing superior customer service and consistently executing operational functions as per company standards. Assistant Managers directly support the company's goals to meet and/or exceed financial and sales goals for the store.

Responsibilities:

Primary Responsibilities include:

• Assist the Store Director to maintain appropriate level of store staff by recruiting, selecting, orienting, and training employees while ensuring that all positions are filled with the best possible candidate at all times.
• Develops employees for future advancement within the company.
• Completes store operational requirements by scheduling and assigning employees; following up on assigned tasks; following all scheduling directives and monitoring and tracking attendance.
• Drives productivity by training, coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Monitor associate compliance with all policies, procedures, programs, and provide training as needed.
• Plans and then monitors every task ensuring they are performed in the most efficient manner.
• Ensure a safe working and shopping environment while minimizing shrink and damages.
• Trains, certifies and operates all store equipment including forklift, pallet jack, baler, and compactor as needed.
• Submit facilities, IT, and store communication request according to SOP.
• Able to perform and train all associates on every function in the building, including all office, front end, store opening and closing functions while maintaining keys to safe and building, while protecting all company assets.
• Ensure staff is accurately processing all transactions per policy.
• Ability to use good judgment when deciding how to handle day to day and unusual issues with customers, vendors and team members.

Desired Traits:

• Ability to lead, train, direct and manage others.
• Ability to comprehend, execute and enforce company programs, policies and procedures.
• Ability to effectively communicate with supervisors and subordinates both written and verbally.
• High energy and a high sense of urgency.
• Strong attention to detail.
• Ability to spend up to 100% of work time standing, bending, stooping, lifting, carrying, climbing, walking, reaching and other physical activities.
• Ability to work independently and lead others.

Qualifications:

Basic Qualifications:

• At least 18 years old
• High School Diploma/Equivalent
• At least 1 year Management/Leadership experience
• At least 1 year direct responsibility of leading 10 or more people
• At least 1 years direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss dollars of at least million
• Ability to work a flexible schedule including nights, weekends, and some holidays
• Ability to lift a minimum of 50 lbs., team lift 100 lbs.